UNIVERSITY OF WISCONSIN River Falls

Student Billing

Suggestions

We value and appreciate any compliments, suggestions, information, and/or concerns that you can provide about the Student Billing Office and its staff. Please follow the appropropriate steps below to assist us as we work to serve the university and its students well.

Compliments, Suggestions, or Information

If you have compliments, suggestions, or information that you would like to share about any of the Student Billing Office staff, please provide the following details:

  • Name or description of the person(s)
  • Date
  • Location, if applicable
  • Your contact information (this is optional): name, email, and cell phone
  • A complete description of the compliment, suggestion, and/or information that you would like to share.

To submit this in a non-confidential manner, please email the information.

To submit this confidentially, please mail the information without any identifying information to the Bursar, UW-River Falls, 410 S. 3rd St., 215 North Hall, River Falls WI 54022 (you are welcome to use campus mail where practical).

If you have compliments, suggestions, or information that you would like to share about the Bursar, please provide the information above and for non- confidential sharing, email the information. For confidential information, please mail the information without any identifying information to the Controller, UW-River Falls, 410 S. 3rd St., 220A North Hall, River Falls, WI 54022.

Concerns or Complaints

We endeavor to provide excellent service. However, if you have concerns or complaints about any of the services provided by the Student Billing Office, please take the following steps to resolve the issue:

  1. Discuss the issue with the individual involved.  If a satisfactory outcome does not occur, proceed to step 2.
  2. Discuss the issue wth the Bursar.  You will need to schedule a meeting by calling (715) 425-4400. If a satisfactory outcome does not occur, proceed to step 3.
  3. Discuss the issue with the Controller.  You will need to schedule a meeting by calling (715) 425-3982. If a satisfactory outcome does not occur, proceed to step 4.
  4. File a formal complaint following the directions here.

Contact Us

Student Billing Office
billing@uwrf.edu
715-425-3145
M-F, 7:45 a.m. - 4:30 p.m.
215 North Hall