Suggestions

We value and appreciate any compliments, suggestions, information, and/or concerns that you can provide about the Academic Success Center and its staff.  Please follow the appropriate steps below to assist us as we work to serve the university and its students well.  

Compliments, Suggestions, or Information

If you have compliments, suggestions, or information that you would like to share about any of the staff reporting to the Director of the Student Success Center, please provide the following details:

• Name and description of the person(s)
• Date
• Location, if applicable
• Your contact information (this is optional): name, email, and cell-phone
• A complete description of the compliment, suggestion, and/or information that you would like to share

To submit this in a non-confidential manner, please email the information. 

To submit this confidentially, please mail the infomation without any identifying information to Dr. Shamani Shikwambi, UW-River Falls, 410 S. 3rd St, 226 Rodli Hall, River Falls, WI 54022 (you are welcome to use campus mail where practical).

Concerns or Complaints

We endeavor to provide excellent service.  However, if you have concerns or complaints about any of the services provided by the areas reporting to the Student Success Center (e.g. Office Staff, Tutoring Coordinator, Tutors), please take the following steps to resolve the issue:

1. Discuss the issue with the individual involved.  If a satisfactory outcome does not occur, proceed to step 2.
2. Discuss the issue with the Tutoring Coordinator, Kelly Grenzow.  If a satisfactory outcome does not occur, proceed to step 3.
3. Discuss the issue with the Executive Director of Student Success, Dr. Shamani Shikwambi.  You will need to schedule a meeting by calling 715-425-4123.  If a satisfactory outcome does not occur, proceed to step 4.
4. File a formal complaint following the directions here.