Emergency Response Guide

Phone Numbers
Phone Numbers

All Emergencies

Dial 9-1-1

University Police


Student Health and Counseling Services


Emergency/Risk Management


Facilities Management


Student Conduct & Community Standards


University Communications


Off Campus Resources

City of River Falls


Pierce County Public Health

24-Hour hotline including mental health emergencies


General Information


River Falls Area Hospital

General Phone Line


St. Croix Valley SART (Sexual Assault Response Team-Nurse Examiner)

24-Hours / 7 Days

715-425-6443 or 


TurningPoint for Victims of Domestic and Sexual Abuse

Crisis Line (24-Hour toll-free)


General Line


Vibrant Health Family Clinics


General Phone Line


Emergency Communications/Alarm Systems

Smoke Detection - Fire Alarm In the event of a fire, smoke detection systems will activate the alarm automatically.  The alarm for a building-wide evacuation will be alarm tones followed by a voice message indicating the fire alarm has been activated. All occupants are required to evacuate the building when the alarm sounds. Building occupants should remain outside of the building until both the audible and visual strobe light alarms stop.

Fire Alarm Activation Station (Pull Station) Fire alarm activation stations are located throughout campus buildings and are activated by pulling down the lever on the face of the pull station.  All employees and students must become familiar with the location of these stations in their area.

Emergency Alert System (EAS) Emergency Alert System messages are broadcast through all campus fire alarm speakers.  The EAS broadcasts severe weather alerts and civil defense messages.  The Emergency Operations Center may also broadcast emergency notifications through the EAS and campus television stations. (The Emergency Alert System feature is only available on "main campus" North of the South Fork River).

Emergency Communications Network UWRF has the capability to send mass emergency notifications via email, voice message, and text message through the use of the SchoolMessenger Emergency Network.  To ensure you receive appropriate emergency notifications, login to the self-service section of eSIS and provide the phone number you wish to have voice and text notifications sent to.  Refer to the website for more detailed information.

UWRF Website and Social Media Updates regarding the university response to specific emergency situations will be posted in a clearly visible location on the UWRF Website at and Facebook at

Medical Emergency

If you observe a medical emergency on campus, you should call 911 (once you have secured an outside line), even if the victim requests that you not do this. River Falls Emergency Medical Services (Ambulance) only charges if the person is assessed, treated, or transported. A person may refuse any services or transport once the ambulance arrives. You can contact University Police (715-425-3133) to call 911 for you, but staff in University Police and Student Health Services do not have the training and equipment to respond to and treat persons with medical emergencies. It is vital to get trained individuals andappropriate equipment to the scene to assist the victim as soon as possible.

  1. Call 911 for medical assistance and advise dispatch that an Automated External Defibrillator (AED) is on the way/at the scene.     Give address, floor, and location.
  2. Send someone to get the AED unit and bring it to the victim.
  3. Send another employee to the building entrance(s) to direct Emergency Medical Service (EMS) personnel to the scene and to hold elevator(s) at the ground floor.
  4. Begin life-saving measures (CPR, first-aid, etc.).
  5. If victim remains unconscious, use AED (Follow instructions provided by AED unit).
  6. Find out who the victim is and be ready to provide the information to the EMS personnel.
  7. When EMS personnel arrive, transfer the person to them for advanced care.


The locations of AED's are identified on the "Tornado and Fire Procedures" maps posted on every floor of university facilities. First aid kits are available in most administrative offices throughout campus. Please check with your unit's administrative office for the location of the nearest first aid kit.


Response to fire and audible alarm:

  1. Remain calm.
  2. Activate the nearest fire alarm pull station and call 911 from a safe location – give address, location of the fire within the  facility, and your name.   
  3. No employee or student is expected to fight a fire at UWRF.  However, if the fire is small, fire extinguishers could be used to control the fire. Only employees trained to use fire extinguishers should put out a small fire.  
  4. In case of a major fire, do not attempt to extinguish the fire.  Activate the nearest fire pull station and immediately exit the facility. 
  5. Do not allow the fire to come between you and the exit. 
  6. Disconnect electrical equipment if it is on fire and it is safe to do so. 
  7. EVACUATE if you cannot extinguish the fire. 
  8. Do not break windows. 
  9. Do not open a hot door. (Before opening a door, touch it near the top.  If it is hot or if smoke is visible, DO NOT OPEN THE DOOR). 
  10. Do not use elevators. 
  11. Do not attempt to save possessions. 
  12. Persons who are unable to evacuate the building under their own power should proceed to the nearest emergency stairwell (area of rescue/refuge).  Whenever possible, someone should remain with the person while another individual exits the building and notifies emergency personnel of the mobility impaired person's exact location. 
  13. Move quickly, in an orderly fashion, to the nearest or designated emergency exit stairwell and then to the outside assembly area.  
  14. Once out of the building, move at least 150 feet away from the structure.  Go directly to the assembly area for a "head count".  Remain clear of parking lots and service roads where emergency response staff are arriving or working. 
  15. Do not return to the affected area until told to by appropriate authorities.  Do not spread rumors.  Once the fire alarm audible signal stops and the visual strobe lights stop flashing, then you may reenter the building.  Listen for announcements that are made through the fire alarm system.

Fire Extinguisher Locations and Areas of Rescue/Refuge

The location of fire extinguishers and facility areas of rescue/refuge are detailed on the "Tornado and Fire Procedures" posted on every floor of the university facilities. 

Post-Evacuation Assembly Areas

A listing of post-evacuation assembly areas for every facility on campus is located on the back of this guide.

Utility Failure

In the event of a power outage:

  1. Remain calm.
  2. Remain where you are.
  3. If you are in an unlighted area, move cautiously to an area that has emergency lights.
  4. If telephones are working, call University Police at 715-425-3133.
  5. If directed to evacuate, assist people with disabilities and go to the designated assembly area (see fire procedures).
  6. Wait for further instructions from University Police.
  7. If you are in an elevator, it will stop.  Stay calm.  Use the intercom or emergency button/phone to alert University Police.  Some campus elevators will go to the lowest floor and the doors will open, exit the elevator immediately.

In the event of an extended power outage:

  1. Unnecessary electrical equipment and appliances should be switched off in the event that power restoration would surge and cause damage to electronics and affect sensitive equipment.
  2. During freezing temperatures, Facilities Management will monitor lines to fire sprinkler systems, standpipes, potable water, and toilets, they may need to be turned off and drained by that department.
  3. Equipment that contains fluids that may freeze due to long-term exposure to freezing temperatures should be moved to heated areas, drained of liquids, or provided with auxiliary heat sources.  Contact Facilities Management if assistance is needed.


Upon restoration of heat and power

  1. Electronic equipment should be brought up to ambient temperatures before energizing to prevent condensation from forming on circuitry.
  2. Facilities Management will check fire and potable water piping for leaks from freeze damage after the heat has been restored to the facility and water turned back on.


Chemical Spill

A hazardous chemical spill is a spill in which there is a significant amount of hazardous material that has been released or one in which the release of the substance cannot be controlled.


When a large chemical spill has occurred:

  1. Immediately notify University Police at 715-425-3133.
  2. If possible, contain the spill with available equipment (e.g., pads, booms, absorbent powder, etc.).
  3. Secure the area and alert other personnel.
  4. Do not attempt to clean the spill unless trained to do so.
  5. Attend to injured personnel and call 911, if required (see medical emergency procedures).
  6. Evacuate building as necessary.
  7. Contact the Department of Natural Resources spill hotline at 800-943-0003.


When a small chemical spill has occurred:


  1. Immediately notify University Police at 715-425-3133.
  2. If toxic vapors are present, University Police will secure the area (with caution tapes or cones) to prevent other personnel from entering.
  3. Deal with the spill in accordance with the instructions described in the Material Safety Data Sheet maintained by the department or found at
  4. Small spills must be handled in a safe manner while wearing the proper personal protective equipment. Review all posted general spill cleanup procedures.


Severe Weather


Tornadoes can occur any time during the year with the right weather conditions.  However, Wisconsin’s peak tornado season is May through August.

A tornado “watch” means that weather conditions are favorable for the formation of a tornado.  A tornado “warning” is issued when a funnel cloud has actually been sighted in the surrounding area by a qualified spotter or has been detected on radar.  Emergency warning sirens are activated in the city of River Falls when there is a tornado warning.

When the National Weather Service issues a tornado warning:

  1. Move to the building’s designated storm shelter area.  
  2. Assist people with disabilities to the designated storm shelter.
  3. Remain sheltered until the tornado threat has passed.

Designated Shelter Location

Shelter locations are indicated in yellow on the “Tornado and Fire Procedures” posted on every floor of university facilities.


Water damage can occur from a number of sources:   broken pipes, clogged drains, damaged skylights or windows, construction errors, or weather related events.  The best way to prepare for this is to familiarize yourself with the campus evacuation plan.

If you become aware of a water leak:

  1. Contact University Police at 715-425-3133.
  2. Be ready to evacuate as directed by University Police.
  3. Follow the recommended primary or secondary evacuation routes.


A Blizzard Warning is an advisory issued by the National Weather Service where sustained winds or frequent gusts of 35mph or greater with heavy snow is forecast for a period of 3 hours or more.  A Severe Blizzard Warning is where there are winds above 45 mph expected with temperatures below 10°F.  In some cases, this will also activate the Emergency Alert System.
Please check the UWRF website for more information related to delays and closings for this type of severe weather.

Civil Disturbance

No standard procedure can be established for all civil disturbances or demonstrations because they will vary in their nature and in the kinds of problems they present due to the character and number of the participants involved and the atmosphere in which they occur.  Thus, any plan must have sufficient flexibility to fit the situation as it develops.  University Police will coordinate actions for handling civil disturbances and demonstrations.  When possible, the following information should be obtained prior to the demonstration and furnished to University Police:

  • Name of the sponsoring organization
  • Time of the demonstration
  • Proposed schedule of events
  • Exact location
  • Activities planned
  • Purpose of demonstration
  • Projected attendance
  • Character and temperament of those expected to participate

University Police will plan for the actions to be taken if persons gain entrance to the building and then begin a demonstration, either individually or as a group.

Workplace Violence

UWRF is committed to providing a safe, violence-free workplace.  Threats, violent behavior, acts of intimidation, or harassment of any kind will not be tolerated.
Employees and visitors may become aware of a violent act by the sounds of an explosion, gunfire, scuffling, or by observation of events that could only be intentional acts of violence. The person(s) who observe(s) these life-threatening acts should immediately call 911.

Law enforcement will attempt to communicate to everyone in the building, to the extent possible as time, capabilities and situations permit that a perpetrator of workplace violence is in the building. This may be done via word of mouth, telephone, text message, email, the Emergency Alert System (EAS), and where applicable, voice enabled fire alarm systems and classroom intercoms.
Different types of workplace violence require different actions.

Disturbing or Disruptive Behavior - Behaviors that do not present an immediate threat to others, but are disruptive to the educational environment, or raise concerns about the welfare of the individual demonstrating the behavior, should be referred to the office of Student Rights & Responsibilities at 715-425-4555.

Explosion - If an explosion occurs, building occupants should leave the building using the same evacuation plan and procedures as they would for a fire.
Physical Threat - If someone’s actions pose a physical threat to you, evacuate the area. Call 911.
Hostage Situation - Immediately vacate the area, take no chances to endanger the life of the hostage or aggravate the situation. Call 911.

In the event someone is hurt and/or a fire is caused by these events, follow the medical emergency and/or fire procedures outlined in this guide.

Active Shooter

An active shooter is a person who in most cases, through the use of firearms is actively threatening lives on campus.  Usually, there is no pattern or method to their selection of victims.  These dynamic situations evolve quickly and immediate deployment of law enforcement is necessary to stop the shooting and decrease harm to innocent victims.

When an active shooter is in your vicinity:

  • Have an escape route and plan in mind
  • Leave your belongings behind
  • Keep your hands visible

When you can’t evacuate safely:
Hide Out

  • Hide in an area out of the shooter’s view
  • Block entry to your hiding place and lock the doors
  • Silence your cell phone and/or pager

Take Action-as a last resort and only when your life is in imminent danger:

  • Attempt to incapacitate the shooter
  • Act with physical aggression and throw items at the shooter

Call 911 when it is safe to do so
When law enforcement arrives:

  1. Remain calm and follow instructions.
  2. Put down any items in your hands (i.e., bags, jackets).
  3. Raise hands and spread fingers.
  4. Keep hands visible at all times.
  5. Avoid quick movements toward officers such as holding on to them for safety.
  6. Avoid pointing, screaming or yelling.
  7. Do not stop to ask officers for help or direction when evacuating.    

Provide law enforcement or 911 operators the following information:

  • Location of the active shooter
  • Number of shooters
  • Physical description of shooters
  • Number and type of weapons held by shooters
  • Number of potential victims at the location

Coping with an active shooter situation:

  1. Be aware of your environment and any possible dangers
  2. Take note of the two nearest exits in any facility you visit
  3. Do not touch anything that was in the vicinity of the shooter so investigators can analyze

What to expect from responding police officers:
Police officers responding to an active shooter are trained to proceed immediately to the area in which shots were last heard.  Their purpose is to stop the shooting as quickly as possible.
The first responding officers will normally be in teams.  They may be dressed in regular patrol uniforms, or they may be wearing external bulletproof vests, Kevlar helmets, and other tactical equipment.
The officers may be armed with rifles, shotguns, or handguns and might be using pepper spray or tear gas to control the situation.  Regardless of how they appear, remain calm.  Do as the officers tell you and do not be afraid of them.  Put down any bags or packages you may be carrying and keep your hands visible at all times.  If you know where the shooter is, tell the officers.
The first officers to arrive will not stop to aid injured people.  Rescue teams composed of other officers and emergency medical personnel will follow behind the first officers to treat and remove injured people.  
Important:  Keep in mind that even once you have escaped to a safer location, the entire area is still considered a crime scene.  Police personnel will usually not let anyone leave until the situation is fully under control and all witnesses have been identified and questioned.  Until you are released, remain at the location which authorities have designated.

Child Abuse & Neglect


If you are a UWRF employee and, in the course of employment, have observed an incident or threat of child abuse or neglect, or learned of an incident of child abuse and neglect, and have reasonable cause to believe child abuse or neglect has occurred or will occur, you must report such information in person or by telephone to the county department of human services where the child resides or the county sheriff or the city, village, town, or university police department.  If you are unsure where the child resides, please use the following local contacts:

  • Pierce County Department of Human Services, 412 W. Kinne Street, Ellsworth, WI  54011  715-273-6766
  • Pierce County Sheriff’s Department, 432 W. Main Street, Ellsworth, WI  54011  715-273-5051
  • River Falls Police Department, 125 E. Elm Street, River Falls, WI  54022  715-425-0909
  • UWRF Police Department, 715 Wild Rose Avenue, 410 South 3rd Street, River Falls, WI  54022  715-425-3133

More information is available through the Human Resources at x3518 or

Suspicious Package

 If you find a suspicious package look for the following signs and call 911:

  • No return address        
  • Excessive postage        
  • Poorly handwritten        
  • Strange odor    
  • Strange sounds    
  • Stains
  • Misspelled words
  • Foreign postage
  • Restrictive notes
  • Unexpected delivery    
  • Incorrect titles


Bomb Threat

Most bomb threats are received by phone.  Bomb threats are serious until proven otherwise.  Act quickly, but remain calm and obtain information with the checklist provided in this guide.

If a bomb threat is received by phone:

  1. Remain calm.  Keep the caller on the line for as long as possible.  DO NOT HANG UP, even if the caller does.
  2. If your phone has a “Record” feature press the button to activate it.
  3. Listen carefully.  Be polite and show interest.
  4. Try to keep the caller talking to learn more information.
  5. If possible, write a note to a colleague to call the authorities or, as soon as the caller hangs up, immediately notify them yourself.
  6. If your phone has a display, copy the number and/or letters on the window display.
  7. Complete the bomb checklist immediately.  Write down as much detail as you can remember.  Try to get exact words.
  8. Immediately upon termination of the call, do not hang up, press [FLASH] on your phone and then dial *57 to activate a “trace” on the previous call.
  9. From a different phone, contact 911 and await instructions.

If a bomb threat is received by handwritten note:

  1. Call 911.
  2. Handle note as minimally as possible to preserve fingerprints, etc.

If a bomb threat is received by email:

  1. Call 911.
  2. Do not delete the message.


  • Use your cell phone; signals have the potential to detonate a bomb.
  • Evacuate the building until police arrive and evaluate the threat.
  • Activate the fire alarm.
  • Touch or move a suspicious package.


Bomb Threat Checklist



Time Caller Hung Up:______________       

Phone Number Where Call Received:______________     

Ask Caller:Where is the bomb located? (Building, Floor, Room, etc.)    

When will it go off_____________________________________________    

What does it look like? ________________________________________    

What kind of bomb is it? _______________________________________    

What will make it explode? _____________________________________    

Did you place the bomb?      Yes        No    

If yes, why?_____________________________________   

What is your name?_____________________________________

Exact Words of Threat:________________________________________




Information about Caller:
Where is the caller located?  (Background and level of noise)

Estimated age:________________________________________________   

Is voice familiar?  If so, who does it sound like?_____________________   

Other points:_________________________________________________   

Callers voice:
  Background Sounds:
Threat Language:
Laughter Animal noises
House noises
Message read
Kitchen noises
Clearing throat
Nasal Street noises
Cracking voice
Ragged PA system
Well spoken
Crying Rapid Conversation
Deep Raspy
Music Male
Deep breathing
Disguised Slurred
Clear Unsure
Distinct Soft
Stutter Office machinery
High Pitched
  Factory Machinery
Long distance

Other Information:    





UWRF Campus Facility Post-Evacuation Assembly Areas

Post-Evacuation Assembly Areas

Facility Assembly Area

Agricultural Engineering Annex

Hagestad Fountain

Agricultural Science

Hagestad Fountain

C.H.I.L.D. Center

Parking Lot O

Central Heating Plant

Rodli Hall Parking Lot

Centennial Science Hall

Rodli Hall Parking Lot

Chalmer Davee Library

Mall Clock

Crabtree Hall

Basketball Courts

David Rodli Hall

Basketball Courts

E.H. Kleinpell Fine Arts

Mall Clock

Emogene A. Nelson Center

Hagestad Fountain

Food Science Addition

Hagestad Fountain

Facilities Management

Basketball Courts

George R. Field South Fork Suites

Parking Lot O


Hagestad Fountain

Grimm Hall

Basketball Courts

Hagestad Hall

Hagestad Fountain

Hathorn Hall

Mall Clock

Johnson Hall

Hagestad Fountain

Lab Farm 1

Storm Shelters On Site

Maintenance and Central Stores

Basketball Courts

Mann Valley Lab Farm

Storm Shelters On Site

May Hall

Hagestad Fountain

McMillan Hall

Basketball Courts

North Hall


Parker Hall

Basketball Courts

Prucha Hall

Hagestad Fountain

R.A. Karges Center

Hagestad Fountain

Regional Development Institute

Basketball Courts

Robert P. Knowles Center

Athletic Practice Feilds

Jesse H. Ames Suites

Parking Lot O

South Hall

Mall Clock


Basketball Courts

Stratton Hall

Hagestad Fountain

University Center

Wyman Education Bldg. Parking Lot

W.H. Hunt Arena

Athletic Practice Feilds

Walker D. Wyman Education

Mall Clock

Walker D. Wyman Education (lower level)

Parking Lot U

Contact Us

Connie Smith, MS
Director of Risk Management
25H North Hall
FAX 715-425-4980

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