Logistics and Technical Support

The student experience for virtual fairs is detailed below! 

1. Browse for upcoming career fairs after being notified by your career center.



2. Review the details of the career fair set by the career center.



3. Review which employers are attending the fair (follow employers you want to check back in with). Students will need to register for the virtual fair before they can start registering for employer sessions.


4. Register for the career fair and answer custom career center questions (if included).



5. Sign up for 1:1 and group sessions. Students can sign up for sessions before or during the virtual fair.

  • To participate in 1:1 sessions students will need to set their profile visibility to Employers: This option will make you visible to employers approved by your school.  
  • To participate in group sessions students will need to set their profile visibility to Community: This option will give you access to Peer Messaging! Choosing Community will make you visible to other students and alumni across all Handshake schools, as well as to employers approved by your school.



6. Sign up for additional sessions on the day of the fair.

  • Students can leave sessions up until the time that it is scheduled. We will show them a warning whenever they cancel a session, to promote professional behavior.
  • Students will be able to join group sessions with availability up to 10 minutes into the session, supported this fall. 
    • Note: for the initial release, students will not be able to join a session that has already started.
  • If a group session is at capacity before the day of the virtual fair, then students will not be able to attend that session.



7. Join a 1:1 or group session.

  • All sessions will have the option for Handshake video, audio and text based chat. There is no customization for types of interaction; it is up to the employer and student joining the session to determine how they would like to connect.




A How To Guide for Students

Twilio is Handshake's video provider for Virtual Fairs, Events, and Interviews. You'll be able to join a session up to ten minutes early to test your connection. 


  • An internet connection – broadband wired or wireless (3G or 4G/LTE)
  • Speakers and a microphone – built-in or USB plug-in or wireless Bluetooth
  • Supported Devices:
    • Desktop web
    • iOS app now
    • Android app in mid August
    • mobile web: We strongly recommend desktop web and native mobile apps for the best experience!

Optional, but recommended if you'd like to use video: 

  • A webcam or HD webcam - built-in or USB plug-in  


You can use this checklist to solve many of the video issues you might experience: 

  • Confirm that your speakers and volume control both work.
    • Test the sound and microphone by using another platform or application through your device.
  • Confirm that your device can play video.
    • We recommend testing this by watching a video on Youtube.
  • Confirm that you've granted permission on your browser or app for both audio and video.
  • Refresh the page on your browser on desktop or mobile. 
  • Restart the browser, or close the app and reopen.
  • Try a different supported browser. 
  • Restart your computer or device. 

Handshake will have a fast and easy way to report trust and safety issues directly from any session.

Participants (students) or hosts (employers) can report any user or message (including the host) for fraudulent, spam, or other inappropriate activity. 

When a user is reported the session host will receive a notification, and hosts can decide whether to remove the participant from the meeting.

Trust and safety issues can be reported on web or mobile.

Hosts and participants will have additional controls to ensure a safe experience: 

  • Hosts and attendees will all need to have Handshake accounts and be on the participants (registration/attendee list) to access your fair. So if someone doesn’t have either of those they can’t access your fair or sessions
  • Participants can turn video on/off and leave sessions at any time, and hosts can also turn video on/off and end sessions at any time. Once the host as ended the meeting and the scheduled start time has passed, the meeting cannot be re-started
  • Participants or hosts can’t edit participant names in sessions
  • Hosts can mute or remove participants from a session and once removed they can’t rejoin
  • Group and 1:1 sessions will be encrypted via DTLS/SRTP protocol

Report User from desktop




Report User from mobile




All users are able to easily report technical issues directly from Handshake. This reporting will provide a fast and easy way to report issues, and it will provide key info to us for faster triage and resolution. Handshake will be able to monitor issues across multiple schools or users if needed.

Showing Handshake's reporting form in more detail, in any session you’ll be able to report what kind of technical issue came up and add more detail if needed:  



Once reported, it’ll immediately be directed to the Handshake team for review and followup. Handshake will also use these reports to make continuous improvements to the product. 

Handshake Support can fix Handshake product, however, they won't be able to assist with non-Handshake areas (internet connection, device, browser, camera, mic), and sometimes we’ll need to work directly with our video/chat provider on video, audio, and chat issues. Career Services and DoTS will be partnering the day-of the event to help address technical issues as well. 

2014 Out for Work Bronze MedalContact Us

Career Services
M-F, 8 a.m.-4:30 p.m.
187 Rodli Hall

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