Logistics and Technical Support

Here is the link to watch the recording for Virtual Career Fair Training for Employers, hosted on July 16. 

This provides an overview of Handshake's virtual career fair features for employers. It covers how to schedule 1:1 and group meetings with students for virtual career fairs.

1. Once a career fair registration is approved an employer can create their schedule.






2. The employer registrant will add the appropriate team members to the virtual fair schedule.

  • Each employer registration includes up to 15 team members.
  • Team members attending will have to have Handshake accounts because we need them to login to launch a Handshake video session.
    • After talking to dozens of employers, we will be supporting a new role-type of "representative", which has stripped down permissions so they can add non-recruiters to their account.
  • Schedules will not be active for employers until they login and claim their schedules.
    If the registrant no longer has access to Handshake then the employer will need to contact Handshake support to update.

Note: career services users can not create schedules for employers.



3. Add group sessions.

  • Each employer registration includes 3, 30 minute group sessions. The 30 minute group session time can not be edited.
  • Group sessions that are using Handshake video are limited to 50 total participants. Employers will also have the option to use an external video platform if they prefer.

Note: employers are not able to set qualifications for group sessions.



4. Add team members to group sessions. Multiple team members can attend each group session.


Team members are able to mark group sessions as "not attending" if needed.  


5. Add 1:1 sessions.

  • 1:1 sessions are set to 10 minutes and this length can not be edited.


Team members are able to mark 1:1 sessions times as busy as needed to account for breaks/lunches. 


6. Add required preferences to 1:1 sessions.

  • Employers will have the opportunity to set preferences on their 1:1 meetings to efficiently use virtual interaction time.
    • Specifically, employers will be able to qualify students by GPA, work authorization, Handshake major group, and graduation date. Our product research has shown that 1:1 virtual meetings are far more effective when they are more focused, which is more likely when preferences are shared in advance.
    • That said, we also strongly believe in the power of technology to democratize opportunity, so group options are also available for general networking and conversation. We will also be monitoring this feature for concerns regarding limitations to any student groups.
  • Employers can set required preferences per team member if they are hoping to engage with two different groups of students.
  • Required preferences can be changed up until the time of the 1:1 session.

Note: Career Services can’t edit required preferences for employers or remove certain preferences from schedules.




7. Review and confirm schedules.




8. Team members claim their schedules. If a team member does not claim their schedule then it will not be available for students to sign up for sessions.



9. View empty schedules within the Schedule tab. Employers will not be able to invite students directly to their schedules, students will be responsible for signing up for all sessions.



10. View full schedule and student information.



When your organization has set up a schedule, you’ll receive an email with the subject “Action Required - claim your Virtual Fair invite from NAME”. Click the red button to Review and claim schedule



This will load a Handshake page (which you must be signed in to see) with a prompt to claim your schedule. 


Once you have claimed your schedule, you will be able to manage group sessions and 1:1 blocks. 

For group sessions, you may click the three dots to the far right in that row, then click Mark as not attending if you are unable to attend that particular session. 



For 1:1 blocks, you are able to mark individual 10 minute sessions as busy by clicking the three dots to the far right in the row, then clicking Mark as busy

Best Practice: Make sure you account for any needed breaks or lunches in your schedule!



Once your schedule has been created/claimed, you’ll be able to manage your individual schedule as needed. 

To navigate to your schedule, click on Fairs from the left menu column, then click on the fair that you have created a schedule for. 

Click on the Schedules tab from the fair overview page. 



Under Sessions, you’ll be able to see the number of sessions taken and open. Group and 1:1 sessions are listed in order of start time.

To the right of this page, you’ll see your name by default; click the dropdown menu to select another Team Member and view their schedule. 


The fair registrant (that created the schedule) will also be able to see a blue button for Manage sessions (shown in the example above).

Clicking Manage sessions will allow the registrant to add or remove group sessions and edit existing 1:1 session preferences. 

  • Note: Existing 1:1 sessions cannot be "swapped" to another team member. If a team member cannot attend 1:1 sessions, then the registrant will need to navigate to Manage sessions, then add a new team member to 1:1 sessions. 

Reviewing sessions taken

To see the student that has taken a 1:1 session, scroll through the list until you see the student name appear.

  • You will be able to view this student’s profile by clicking the button View Profile, to the far right of their name. 
  • Click the three dots to see additional options: Cancel meeting and Send a message
    • Best Practice: if you will be unable to attend a session, but a 1:1 session is already scheduled, send the student a message to let them know the situation and who they can reschedule with! 



Group sessions will not display individual student information, however, you will be able to see a count of how many attendees have signed up. Note: the maximum number of attendees per session is 50. 



Managing session attendance and availability

Note: You will only be able to edit attendance/availability for sessions that you are attending. You will not be able to update this for other team members. 

For group sessions, you may click the three dots to the far right in that row, then click Mark as not attending if you are unable to attend that particular session. 


For 1:1 blocks, you are able to mark individual 10 minute sessions as busy by clicking the three dots to the far right in the row, then clicking Mark as busy

Best Practice: Make sure you account for any needed breaks or lunches in your schedule!



Employers can send unlimited messages to students that have previously interacted with them. In order for employers to proactively message other students, they must have a Trust Score of 80+. 

For more information, please see How to Send a Student a Message.

After the fair, employers will likely want to review student profiles/resumes and send followup messages. Engaging with students in a group session or 1:1 session counts as a "prior interaction", so employers are able to message these students without impacting their message limits. 


  • An internet connection – broadband wired or wireless (3G or 4G/LTE)
  • Speakers and a microphone – built-in or USB plug-in or wireless Bluetooth
  • A webcam or HD webcam - built-in or USB plug-in
  • Supported Devices:
    • Desktop web  


You can use this checklist to solve many of the video issues you might experience: 

  • Confirm that your speakers and volume control both work.
    • Test the sound and microphone by using another platform or application through your device.
  • Confirm that your device can play video.
    • We recommend testing this by watching a video on Youtube.
  • Confirm that you've granted permission on your browser or app for both audio and video.
  • Refresh the page on your browser on desktop or mobile. 
  • Restart the browser, or close the app and reopen.
  • Try a different supported browser. 
  • Restart your computer or device. 

Handshake will have a fast and easy way to report trust and safety issues directly from any session.

Participants (students) or hosts (employers) can report any user or message (including the host) for fraudulent, spam, or other inappropriate activity. 

When a user is reported the session host will receive a notification, and hosts can decide whether to remove the participant from the meeting.

Trust and safety issues can be reported on web or mobile.

Hosts and participants will have additional controls to ensure a safe experience: 

  • Hosts and attendees will all need to have Handshake accounts and be on the participants (registration/attendee list) to access your fair. So if someone doesn’t have either of those they can’t access your fair or sessions
  • Participants can turn video on/off and leave sessions at any time, and hosts can also turn video on/off and end sessions at any time. Once the host as ended the meeting and the scheduled start time has passed, the meeting cannot be re-started
  • Participants or hosts can’t edit participant names in sessions
  • Hosts can mute or remove participants from a session and once removed they can’t rejoin
  • Group and 1:1 sessions will be encrypted via DTLS/SRTP protocol

Report User from desktop




Report User from mobile




All users are able to easily report technical issues directly from Handshake. This reporting will provide a fast and easy way to report issues, and it will provide key info to us for faster triage and resolution. Handshake will be able to monitor issues across multiple schools or users if needed.

Showing our reporting form in more detail, in any session you’ll be able to report what kind of technical issue came up and add more detail if needed:  



Once reported, it’ll immediately be directed to the Handshake team for review and followup. Handshake will use these reports to make continuous improvements to the product. 

Handshake Support can fix Handshake product, however, Handshake won’t be able to assist with non-Handshake areas (internet connection, device, browser, camera, mic), and sometimes we’ll need to work directly with our video/chat provider on video, audio, and chat issues. UWRF Career Services and the Division of Technology Services will be available the day of the event to help troubleshoot issues as well.

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Career Services
M-F, 8 a.m.-4:30 p.m.
187 Rodli Hall

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