UNIVERSITY OF WISCONSIN River Falls

Ability Services

Policies

Reporting an accommodation problem:

Reporting an accommodation problem:

You should quickly report any any concern or problem with a accommodation. Otherwise it's quite likely no one else will notice it. The recommended way to seek this kind of attention is with a Concern Report Form. Then please be persistent about contacting Ability Services if the problem isn't rapidly resolved.

There are two reason that no one may notice a problem. First, using an accommodation tends to be a relatively private thing. It could be listening to an audio textbook with headphones in a residential hall. Or studying copies of lecture notes in the library. Or taking a test somewhere outside the classroom. Secondly, the staff of Ability Services and professors serve hundreds of student. They simply don't have time to make sure every accommodation is working well. And if they suspect something might be a problem but the student isn't expressing concern, it can suggest the student doesn't really care.

The staff of Ability Services will diligently consider and attempt to resolve a concern that's reported to the office. However, for the same reasons they can't tell a problem exists, they can't always tell if their efforts to resolve a problem are successful. If you report a problem and it isn't quickly resolved, please be persistent and report it again.

Thanks.

Introduction to the Concern Report Process:

Sometimes a student should use a formal process to report a concern that involves a substantial medical, physical, sensory, or brain related issue. Examples are:

  • An accommodation has been arranged but something seems wrong with it.
  • The student wants to appeal an important decision that's been made in relation to the medical, physical, sensory, or brain related issue.
  • There seems to be discrimination related to the medical, physical, sensory, or brain related issue.

The student is encouraged to quickly activate and continue the Concern Report Process in a timely way. As the process unfolds the student should be available for effective communication with people who are attempting to resolve the concern. When those thing happen it can prevent:

  • An appearance the student is willing to accept or tolerate the concern.
  • Having the passage of time make it increasingly difficult for supportive people to understand and effectively resolve  the concern.

The overall process is intended to quickly resolve the concern, or quickly promote increasing levels of attention if earlier efforts aren't effective. Three types of solutions are possible:

  • A solution arranged by the person who works at UWRF that seems most closely connected to the concern;
  • A solution arranged by the UWRF office or department that seems most closely connected to the concern;
  • The university’s firm decision on the matter, as facilitated by the Associate Vice Chancellor for Student Affairs.

People who represent UWRF should always give immediate consideration to the potential the student may need equal access or opportunity, and that quickly arranging some type of accommodation could resolve the concern. 

At any time the student may also contact the federal Office of Civil Rights.

How to Perform The Process:

Part 1: Expressing a Concern.

The student should explain the concern, and what the student wants, to the person that represents UWRF who seems most closely connected to the concern. If such an action doesn't seem to resolve the concern the student should quickly proceed to Part Two: Making a Report.

Part 2: Making a Report.

The student should fill out and make two copies of an Accommodation and Service Concern Report Form. Students are to submit one copy to the Ability Services Office, while keeping the other copy for their individual record and review.  Students are to review the Ability Services Grievance Policy to learn more about the details involved in reporting a concern.  If the internal process doesn't resolve the issue, the process seems too slow, or the issue was not or cannot be resolved through the Ability Services Internal Grievance Process, the student should quickly proceed to Part Three: Making an Appeal.

Part 3: Making an Appeal

If there's any new and important circumstances that haven't been explained on the initial Concern Report Form, the student should write a summary about them and make two copies. For a concern that seems largely caused by the Ability Services office, the student should submit one of those copies and a copy of the initial Concern Report Form to Gregg Heinselman, the Associate Vice Chancellor of Student Affairs. For any other kind of concern the student should submit both of those same things to Alicia Reinke-Tuthill, the Coordinator of Ability Services. Then a review of the appeal will quickly be started at UWRF. Other appropriate people who may support a solution can be incorporated into this review. Any decision resulting from the appeal may be considered the university’s final effort to resolve the concern.

" If you are victim of disability discrimination, or if you have witnessed disability discrimination on campus Report It by completing the disability discrimination report form below." 

Contact Us

Ability Services
ability.services@uwrf.edu
Phone: 715-425-0740
Fax: 715-425-0742
Monday - Friday, 8 a.m. - 4:30 p.m.
129 Hagestad Hall