Suggestions

We value and appreciate any compliments, suggestions, information, and/or concerns that you can provide about the Chalmer Davee Library and its staff.  Please follow the appropriate steps below to assist us as we work to serve the university and its students well.

Compliments, Suggestions, or Information

If you need to report any of the following concerns, visit our Report It! website:

• Sexual assault, violence or discriminations
• Bias or hate incidents
• General student concerns

If you have compliments, suggestions, or information that you would like to share about a Library staff member, please provide the following details:

• Name or description of the person(s)
• Date
• Location, if applicable
• Your contact information (this is optional): name, email, and cell-phone
• A complete description of the compliment, suggestion, and/or information that you would like to share.

To submit this in a non-confidential manner, please e-mail the information.

To submit this confidentially, please mail the information without any identifying information to Library Director, UW-River Falls, 410 S. 3rd St., 227 Davee Library, River Falls, WI  54022 (you are welcome to use campus mail where practical).

If you have compliments, suggestions, or information that you would like to share about the Library, please provide the information above and for non-confidential sharing, e-mail the information.  For confidential information, please mail the information without any identifying information to Associate Vice Chancellor for Academic Affairs and Graduate Studies, UW-River Falls, 410 S. 3rd St., 104 NH, River Falls, WI  54022.

Concerns or Complaints

We endeavor to provide excellent service.  However, if you have concerns or complaints about any of the services provided by the Library, please take the following steps to resolve the issue:

1. Discuss the issue with the individual involved.  If a satisfactory outcome does not occur, proceed to step 2.
2. Discuss the issue with the Library Director.  If a satisfactory outcome does not occur, proceed to step 3.
3. Discuss the issue with the Associate Vice Chancellor for Academic Affairs and Graduate Studies. You will need to schedule a meeting by calling (715) 425-0629.  If a satisfactory outcome does not occur, proceed to step 4.
4. File a formal complaint following the directions here.