Office of the CIO

UW-River Falls, Division of Technology Services' goals are focused on Teaching and Learning, Campus Services, Campus Infrastructure and Information Security. We strive to partner with and enable users of the services we provide and support for UWRF. Our customer-focused and knowledgeable staff are available to assist you. Please don't hesitate to contact DoTS (www.uwrf.edu/dots) or visit our one-stop Service Center in the lower level of Davee Library.

UW-River Falls, Division of Technology Services' Guiding Principles:

• Undertake IT service as a campus-wide challenge.
• Work to develop and sustain strategic alignment and partnered decision-making.
• Act with integrity and be personally accountable
• Embrace change and encourage innovation
• Act in respectful ways and value diversity in people and ideas
• Leverage enterprise infrastructure and avoid unnecessary replication of infrastructure and services.
• Promote openness and trust
• Select the most appropriate IT service delivery strategy for each need (enterprise and local).
• Continue developing increasingly effective leadership, governance and advisory strategies.
• Develop sustainable funding strategies for all IT services.
• Strive for simplicity in administrative processes
• Foster technical and leadership growth for IT service staff members.
• Work toward green computing strategies

Division Organizational Structure

The Division of Technology Services and the Office of the CIO consists of the following Departments:
Professional Services:  Service Management, Project Management, 
Change Management, Asset Management 
Enterprise Applications & Services:  Information Systems, Integration, 
Middleware, Database Management, Web Services
Enterprise Systems & Services:  Servers, Storage, Virtualization,
Endpoint Management and support
Infrastructure & Security Technologies:  Data Center, LAN/WAN, Telecommunication, Carding Office, Information Security
Teaching & Learning Technologies:  Instructional Design, Instructional Technology Support

UW-River Falls Campus Defined Mission Critical Services:

• E-mail/Calendar
• Phones
• Falcon Share
• eSIS
• Technology Enhanced Classrooms (TECs)
• FosWiki
• Odyssey (Dining)
• StarRez (housing software)
• CommonSpot (Campus Web Site)
• Metasys (Facilities heating and cooling system)
• LDAP/Active Directory
• Identity and Access Management/FIM
• Ingersoll Rand (Door access)
• VisionAir (Records Management for Police Department)
• TeamDynamix
• Footprints
• EMS (Campus Reservations)
• TMA (Facilities)
• Canvas
• IAA (Security to UW System hosted software)
• Desktop/Laptop Computing
• Emergency Communication and Help Desk

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The mission of the Division of Technology Services is to enable teaching, learning, and the university experience through the use of technology.

The primary role of the Office of the CIO is to provide direction and serve as a catalyst in working with the campus community to leverage technology to advance and support the mission and goals of the university.