Our frontline for providing service is the DoTS Communication Center. Your call to our service number, (715) 425-3687 (DoTS), is answered by a technician who may able to help you immediately; if not, your issue will be assigned to another staff member or team. 

The technician will ask for your ID number (found on your ID card and referred to as your W number or Falcon ID). Your ID is used to track your request in our Footprints system where a numbered issue is created; you are sent a notification e-mail when an issue is opened. You can track the progress of your issue and should reference the issue number when follow-up is necessary.

If you submit your request by e-mail to DoTS@uwrf.edu or if you submit an online form to request service or support, a Footprints issue is generated.

All issues are evaluated and assigned priority by DoTS.

• Standard: Most issues are set as Normal Priority which includes all issues that require resolution but are not immediately affecting the University Mission. The customer can still work, but may be inconvenienced. This type of request can be anything from general questions to requests for service.
  
• High Priority: An issue is high priority when mission-critical work is affected. Any issue impeding multiple people from working is automatically escalated to High Priority.
  
• Global Issue: A global issue is created and is highest priority when critical services are affecting large populations on campus or are critical to functional operations. Global issues are given top priority and are updated on our DoTS home page.

You can walk up to the support desk in Hagestad Hall, the support desk by the Blue Lab in Davee Library, or the support desk in the Wyman Education Building computer lab for assistance.

In the event of an after-hours emergency outage (server, system, security) call (715) 425-3687 and dial 9 when prompted by the system. Leave a detailed message and the support staff will be instantly notified. Include your contact information in case additional information is needed. Visit our website or contact the Communications Center (715-425-3687) for available status updates.