UNIVERSITY OF WISCONSIN River Falls

Frequently Asked Questions

How do I pay my bill?

If you would like to pay online please log into your eSIS account then scroll down to the section labeled finances there should be a yellow "Make a Payment" button.  Please click that button and it should take you to the payment screen in which you can fill out all of your information.  You may mail in check payment to the UWRF Student Billing Office, 410 S. Third Street, 215 North Hall, River Falls WI 54022. We do not accept any payments over the phone. You may also pay in person with cash or check at  215 North Hall. 

How do I set up Direct Deposit?

Credit balances occur when payments and/or financial aid exceeds tuition and fee charges.  UWRF requires students to sign up for direct deposit to ensure refund payments are received timely.  All students eligible to enroll will receive an e-mail from cservice@ecsi.net on or since May 15, 2017 with direct deposit sign up information including your Heartland Key.  UWRF has partnered with ECSI to provide refunding services. 

Students can access the ECSI website to sign up for direct deposit two ways.

Click on the link in the email from cservice@ecsi.net in your UW-River Falls email account.

Click on Direct Deposit Signup under Refund in the Finance section from your eSIS Student Center. 

Either way will bring you to a third party vendor (Heartland ECSI) that handles refunds for UWRF.

You will be requested to create a profile to set up your account for refunds, which will include a username and password in the registration field. 

Additionally, you will need to enter personal information, including your birthdate and security questions for verification.

It is recommended that you open another internet tab and open your UWRF email account.  You should have received an email with a Heartland Key that was provided to you on or since May 15, 2017 in a "Welcome" email from cservice@ecsi.net sent to your UWRF email account.

Select "Connect an Account"

Enter your Heartland Key and your UWRF Student W number, and then click on "Connect"

Select "Refund Disbursements", and then select "Info & Settings"

Select your delivery method as Direct Deposit, and fill in your banking information

UWRF requires all students to sign up for Direct Deposit of Refunds.  Your refund will be significantly delayed if you do not sign up for Direct Deposit of Refunds.  Direct Deposit of Refunds is the fastest, most efficient way to receive a UWRF refund.

Notify billing@uwrf.edu if you are unable to obtain a bank account to use for direct deposit of refunds.

Refunds are processed once per week, generally on Wednesdays by the student billing office.  Please allow 3 to 4 business days for the refund to be in your bank account after it has been processed by the student billing office.   

What forms of payment does the university accept?

UWRF accepts check and cash payments at our Student Billing Office at 215 North Hall .  However, you can also make an e-check or credit card payment through your eSIS account. UWRF accepts Mastercard, Discover, Visa, and American Express. Please note that a 2.75% surcharge will be added to credit card or debit card payments. You will see the surcharge amount on the second screen, before your payment is submitted.

Does my money from financial aid come directly to me?

The disbursement of financial aid comes directly to the school and then posts to the student accounts.  The funds pay your tuition balance first and if there is an overpayment of financial aid, the difference is refunded to you.  The fastest way to get a refund is to sign up for direct deposit.  Direct Deposit is MANDATORY for all students. Please log into your eSIS account to make sure you are fully signed up for Direct Deposit.

When will I get my bill in the mail?

The University of Wisconsin-River Falls does not send paper bills in the mail.  All bills are submitted electronically to the student's eSIS account prior to the due date.  The student will get an e-mail notification in their my.UWRF e-mail account that their billing statement is available.  Students need to check their eSIS account for their billing information each term.

Can I get any discounts on my tuition?

UWRF offers a variety of tuition discount programs. Minnesota students can sign up for Minnesota Reciprocity which allows them to attend college in Wisconsin for the same price they would pay to attend a state university in Minnesota. The Return to Wisconsin program offers a tuition discount to non-resident children and grandchildren of alumni who have received a degree from the University of Wisconsin-River Falls. Even residents of Illinois, Indiana, Kansas, Missouri, Nebraska, North Dakota, and Michigan can receive a discounted tuition rate through the Midwest Student Exchange program. 

Contact Us

Student Billing Office
billing@uwrf.edu
715-425-3145
M-F, 7:45 a.m. - 4:30 p.m.
215 North Hall