UNIVERSITY OF WISCONSIN River Falls

Refunds

Refund Processing

Credit balances occur when payments and/or financial aid exceeds tuition and fee charges.  UWRF requires students to sign up for direct deposit to ensure refund payments are received timely.  All students eligible to enroll will receive an e-mail from cservice@ecsi.net on or since May 15, 2017 with direct deposit sign up information including your Heartland Key.  UWRF has partnered with ECSI to provide refunding services.

Students can access the ECSI website to sign up for direct deposit two ways.

  1. Click on the link in the email from cservice@ecsi.net in your UW-River Falls email account.
  2. Click on Direct Deposit Signup under Refund in the Finance section from your eSIS Student Center. 
  • Either way will bring you to a third party vendor (Heartland ECSI) that handles refunds for UWRF.
  • You will be requested to create a profile to set up your account for refunds, which will include a username and password in the registration field. 
  • Additionally, you will need to enter personal information, including your birthdate and security questions for verification.
  • It is recommended that you open another internet tab and open your UWRF email account.  You should have received an email with a Heartland Key that was provided to you on or since May 15, 2017 in a "Welcome" email from cservice@ecsi.net sent to your UWRF email account.
  • Select "Connect an Account"
  • Enter your Heartland Key and your UWRF Student W number, and then click on "Connect"
  • Select "Refund Disbursements", and then select "Info & Settings"
  • Select your delivery method as Direct Deposit, and fill in your banking information

UWRF requires all students to sign up for Direct Deposit of Refunds.  Your refund will be significantly delayed if you do not sign up for Direct Deposit of Refunds.  Direct Deposit of Refunds is the fastest, most efficient way to receive a UWRF refund.

Notify billing@uwrf.edu if you are unable to obtain a bank account to use for direct deposit of refunds.

Refunds are processed once per week, generally on Wednesdays by the student billing office.  Please allow 3 to 4 business days for the refund to be in your bank account after it has been processed by the student billing office.   

Refund Schedule for Academic Fees for Drops and Withdrawals

The refund schedule below can be used for calculating the refund of tuition, segregated fees, and online fee charges based on the session length and time point in the period when the withdrawal or drop occurred.  The amount owed or the refund due is based on the total charges rather than the amount paid to date.  Classes dropped after the 100% refund period are included in the credits attempted for the term and used for determining tuition for the term.

*** Changing classes may result in additional charges on your account.

*Refunds are based on total FEES CHARGED rather than amount paid, and are calculated from the beginning of the class session start date, which may differ from the class meeting start date.  

Session Length

Week 1

Week 2

Week 3

Week 4

12 weeks & up

100%

100%

50%

50%

8-11 weeks

100%

50%

25%

None

5-7 weeks

100%

50%

None

None

3-4 weeks

100%

25%

None

None

2 weeks

100%

None

None

None

1 week
*Only for the first two days

100%    

None

None

None


Please note that in addition to the adjustment to tuition and fee charges explained above Financial Aid may be recalculated for students withdrawing from the University.  The University is required to calculate if any Federal Financial Aid, also known as Title IV Aid, needs to be returned for withdrawn students.  Title IV Aid is prorated on a daily basis.  Students are not eligible for 100% of Title IV Funds until the student has completed at least 60% of the term.  Withdrawing prior to that time may mean that the student will have to repay a portion of the Title IV Funds, which may impact the refund amount or amount due to the University. 



Refund of Other Fees

Room and meal plan refunds are pro-rated by the Housing and Dining Offices.  Please call Residence Life at 715-425-4555 with room charge questions or Dining Services at 715-425-4444 with meal plan questions.

Special Course Fees are refunded 100% through the first week of the course. Special course fees are non-refundable after this time.  Special refund policies may apply for access codes for online resources.  Appeals of special course fees should be directed to the department charging the Special Course Fee. 

 

Contact Us

Student Billing Office
billing@uwrf.edu
715-425-3145
M-F, 7:45 a.m. - 4:30 p.m.
215 North Hall