About Us

Residence Life Values


The mission of the Department of Residence Life is to create residential communities where students live civilly, learn effectively and discover success.


The Department of Residence Life embraces the University’s commitment to a diverse, inclusive community of belonging, and we believe this is essential to accomplishing our mission.  We recognize the unique experience of living, learning, and working in a residence hall community.  The residence halls are places where people of all backgrounds, experiences, skills, and perspectives must interact and cooperate.  We affirm the essence of all individuals and the qualities that make each person whom they are.

We are committed to creating communities of respect, care, and support where all members are celebrated and welcomed, in all aspects of life, including ability, age, color, cultural identity, educational level, ethnicity, family structure, gender identity or expression, nationality, physical appearance, race, religion, sexual orientation, socio-economic status, spirituality, and veteran status.  We will build and nurture inclusive spaces that promote belonging, learning, and enjoyment, where each person is validated and appreciated for their uniqueness and contributions.  We will actively promote anti-bias practices and will support those who identify with historically marginalized communities.

Within our communities and places of work, civil dialogue will be supported and intended to deepen our understanding of one another.  However, we will not accept acts of harassment, hatred, bias, and prejudice; and will investigate and respond to reported or observed incidents.  Global citizenship, social activism, anti-racism, advocacy for others, and active contributions to community and society will be fostered.  Our communities will be places where each person can learn about themselves and develop their own unique identity.

This statement of commitment will guide our actions and provide the foundation of how we, the Department of Residence Life, will serve students, staff, and the UWRF community.  We recognize our society is ever changing, and we pledge to continuously educate ourselves on important issues related to human diversity.  Our commitment will be evident in our organizational structure, policies, staff, goals, and vision.

Our Commitment

We strive to provide high quality services, relevant information, and meaningful experiences for those we serve by being customer-centric and forward thinking. We will be responsive, professional, and provide timely follow through as we also work to understand your experience.

Our Actions

A Customer Service working group hs been formed to lead the implementation of the department's commitment. That group is working on the following actions:

  • Create and train staff in customer service standards
  • Implement a method for individuals to provide feedback
  • Update relevant information on the Residence Life website for convenient access
  • Work towards transitioning all possible forms to electronic completion and submission
  • Incorporate questions regarding customer service into a survey for all residential students
  • Incorporate an expectation related to customer service into all employee position descriptions

Contact Us

Department of Residence Life
M-F, 7:45 a.m. - 4:30 p.m.
B3 East Hathorn Hall