Remote Support

Working Remotely

Home Internet Access

Review low cost crisis related internet options from the Wisconsin Public Service Commission.

Some providers are allowing free internet access for a limited period of time. Find out more

Drive-in WiFi at UWRF

In addition, drive-in WiFi is available to UWRF faculty, staff, and students in Pay Lot 1 west of North Hall. Log into WiFi via Eduroam using your UWRF email and password. Guest WiFi access is also available in Pay Lot 1.

Stay in your vehicle and observe social distancing.

WiFi Off Campus

Map: View statewide Wifi locations.

If you are not in the River Falls area, there are places with Eduroam service worldwide. Here is a map of locations,  Each institution may, or may not, have parking lot access. Contact the institution in your area to verify if they service, and what that institution's process is for parking lot access. When logging int the Eduroam network use your UWRF email address and password, not your W number.

Employees who are/will be telecommuting are required to complete Emergency Telecommuting Agreement.

For those working from an alternate office location, the Division of Technology Services has compiled a list of common tools to use while working remotely.

Please review this document: "Transitioning to Virtual/Home Based Work"

The Division of Technology Services is staffed remotely and able to process requests by phone, email, chat or web form. Hours of operation.

The Division of Technology Services is staffed remotely and able to process requests by phone, email, chat or web form. View contact methods and other resources available for self help.

While we are still processing hardware and software requests, due to the lack of onsite staffing resources and disrupted supply chains in the tech sector, we cannot guarantee standard turnaround. We ask that in an emergency,  you need to work with your director to coordinate with DoTS.

Cisco Jabber is collaboration tool where you can instant message, make audio or video calls, and more.

Find out more.

VPN stands for Virtual Private Network. Your device needs to be logged into the UWRF VPN in order to access your entire array of resources (the T: drive for example).  

Technology Services recommends connecting to VPN once a week for 4 hours to continue to operate in an effective manner while working remote.

Review this resource about VPN.

View this resource to add a signature to a PDF.

UWRF has two supported remote chat/meeting suites available for use. A campus-wide Microsoft chat/collaboration platform (Microsoft Teams) and Webex Teams/Meetings. Both tool platforms (Microsoft Teams and Webex Teams) have similar capabilities. Microsoft Teams is our enterprise chat/collaboration platform available and installed for all users, with Webex Teams/Meetings available on demand. For larger facilitated meetings, Webex is the preferred solution. Please see the following for more detail on how to use/acquire the tools.

Working Off Campus: Administrative Communication Tools