Telecommunications Management (AP-05-105)

UW-River Falls Administrative Policy
Policy ID: AP-05-105
Effective: November 2, 1998
Revision: January 10, 2013 (Reviewed)
Review: Annual

Telecommunications Management

Maintained by: Division of Technology Services
Approved by: Chancellor
Next Review Date: December 2015

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The Division of Technology Services will provide telecommunications service and equipment to faculty, staff, students and campus visitors that enhance the efficiency and educational mission of the University.


The UW-River Falls Chancellor issues this policy in accordance with the Administrative Policy process.
The Division of Technology Services is responsible for the administration of this policy.
Request an exception to this policy by writing to

Sanctions and Appeals Process

Failure to adhere to the provisions of this policy may result in appropriate disciplinary action as provided under existing procedures applicable to students, faculty, and staff, and/or civil or criminal prosecution.

Individual Responsibilities

Individuals shall comply with this policy and procedure, in doing so they will abide by the number of State contracts and as well will ensure the Division of Technology Services is able to best service their needs in a cost effective and efficient manner. Individuals shall not purchase or provide their own telecommunications equipment, as this leads to decreased efficiencies in the maintenance of telecommunications services over the long-haul.

University Responsibilities

The selection, installation, service and maintenance of telecommunications equipment is the responsibility of the Division of Technology Services as directed by the Chief Information Officer. The Division of Technology Services will direct the planning, design and engineering of telecommunication and wireless services for the entire University community. This will include all sites at which the University operates, such as the main campus, lab farms, Hudson Center, Pigeon Lake and when University employees and students are traveling domestically and abroad.

Department/Unit Responsibilities

Each telecommunications device (land line, cellular number, voicemail account, pager number, etc.) will be assessed a monthly surcharge to maintain service and installation. Service calls will be made without direct chargeback to individual departments. Parts and materials will be charged back to departments.

Equipment and Features

Labor for installation and/or moves will also be provided without direct chargeback.

Costs for the following equipment and features will be charged to the individual department: 

  • telephone sets
  • key system units (KSU) a/k/a Panasonic Digital Hybrid Systems
  • intercoms
  • wireless/cellular telephones (smart phones)
  • cordless telephones
  • answering machines
  • video conferencing
  • facsimile (fax) devices
  • voice messaging
  • modems
  • headsets
  • public address
  • speaker phones
  • 2-way radio
  • ISDN, DSL and other special circuits
  • State Telephone System long distance
  • other telecommunications or wireless equipment

The Division of Technology Services Department maintains an inventory of equipment itemized above. Only such approved equipment (much of which is available on state contract) will be installed and serviced by University staff. Purchasing and installation of other equipment is discouraged and may not prove compatible with existing or future CENTREX line features or University approved equipment.

The State Telephone System is a custom-designed direct dial communications system provided by Wisconsin Telephone to the State of Wisconsin. STS provides an economical means for the transmission of both data and voice messages to all dialable locations within the 48 contiguous states. The STS switching center is located in Eau Claire, Wisconsin. The State of Wisconsin is responsible for the management and control of the system. With approval by the State Communications Manager, this service is available to other governmental agencies within Wisconsin. The principal value of STS lies in the economics realized in its use. Savings on long distance charges range from 25 to 50 percent.

Related Documents 


Please direct questions about this policy to