UWRF.edu Website Redesign

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Online Web Surveys Results

Between July 29 and August 5, 2009 an online survey was conducted on uwrf.edu asking visitors about their impressions of the current uwrf.edu Web site. A summary of the results from 531 respondents, of varying audience groups, is as follows:

There were significant differences in the use and assessment of the Web site across current students, university employees, alumni and other external users.

(Note: The survey result are one of several tools being utilized to guide the redesign of uwrf.edu.)

General Findings

• Overall, only about 5% of respondents said they didn’t find what they were looking for.
• Respondents were more satisfied with the readability than any other aspect of the site.

Faculty, Staff, and Students Findings

• Faculty-staff-administrators had relatively high levels of dissatisfaction with the site
• Faculty-staff-administrators and students are on and off the site quickly
• Faculty-staff-administrators are generally on the Web site daily
• Faculty-staff-administrators are significantly less satisfied with the site’s readability, which is surprising given their apparent familiarity with the site
• Faculty-staff-administrators are significantly less satisfied with the site navigation than external audiences

External Respondents

• Relatively few “external” users took the survey compared to faculty staff and administrators
• 40% said the website reduced their impression of the University
• Nearly half are dissatisfied with the site’s organization
• 18% of external respondents were first time visitors.
  
  

 

 

 

 

 

 

 

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