Both Circulation and Research Help Desk employees are to perform the following closing tasks:
- In order to make or answer a call, press the Research Help Desk extension button: 3343 on the telephone console.
- It is only necessary to dial the last four digits of a telephone number when making calls anywhere on campus.
- To call a number off campus you must dial "9" before dialing the seven digit telephone number. Ex) after hitting the #3343 extension button dial 9-425-2761.
- Please do not use the telephone for personal calls.
- Do not give callers personal information, such as home phone numbers, of any staff member. When in doubt, ask the caller for their contact information so the staff member can return the telephone call.
- If you are working at the desk alone, please take the cordless phone with you if you are going to be away from the desk for extended periods, such as when you are shelf reading or re-shelving books.
When answering the telephone it is not necessary to identify yourself by name but please do indicate to the caller that this is the “Research Help Desk.” If the caller is requesting to speak with an employee, transfer the call using the following procedure:
1. Hit the “flash” button.
2. Wait for a dial tone.
3. Type in the four digit number.
4. Wait for the line to start ringing. You can safely hang up after the line begins to ring.
*Before beginning the transfer, always give the patron the 4 digit
number just in case the transfer doesn’t go through.
Part of your job involves helping patrons develop a research strategy. Think of research in terms of a process made up of several small steps.
Understanding the Task:
What is the patron’s task? Is s/he writing a paper? Composing a speech? If the patron is a student, ask them if they have their syllabus or instruction sheet with them. If so, look it over so you understand the assignment and know exactly what is required by the professor.
When reviewing an instruction sheet or syllabus, notice the words used by the instructor. They might use terms like argue, analyze or compare to guide the student’s approach to a topic. For example, an assignment that asks the writer to argue requires taking a position on an issue or idea and supporting that position with facts. An assignment that requires analysis focuses on taking an idea or concept apart and describing those parts in detail.
Are there any special instructions such as format or length restrictions, resource requirements, and grading criteria? Is the student required to use scholarly journals? Can they use the Internet for information?
Who is the intended audience? The instructor might be the only audience or students might be required to write for their classmates or with the idea that a fictional audience may see the work.
Once you understand the assignment’s requirements, audience, special instructions, etc. you are better prepared to know which sources will be most useful for the patron.
Defining & Developing the Topic:
Patrons may seek assistance at the Research Help Desk because they are having difficulty choosing a topic or because they are having difficulties finding resources on a topic they have already chosen or been assigned.
If a patron is having trouble coming up with an idea for a paper or speech, you might refer them to resources that cover current events such as the CQ Researcher (look at recent reports or browse by topic) or the Rand Corporation's Hot Topics page. Patrons may find it helpful to browse these sources while brainstorming ideas for a paper or speech topic.
If a patron is having difficulty with a topic that he or she has already chosen it may be because the topic is too broad or too narrow. Maybe the topic needs to be re-evaluated altogether.
Let’s say the patron’s assignment is to write an informative paper on drug abuse. This is a very broad topic and needs to be broken into smaller concepts. In this case, the topic could be narrowed by choosing a demographic of people among drug users such as teens. The topic could be further narrowed by geography (i.e. United States; Australia; urban/rural youths) or by the type of drug being abused.
Where to search:
Try to become fluent with as many databases as possible. Ideally you should know two or more for each major discipline (i.e. business, biology, psychology, etc.) Many resources, such as Academic Search Premier, OmniFile, and the CQ Researcher, are multidiciplinary meaning they cover almost any topic and are good sources for general information. Others are specific to a subject such as Reference USA for business information or AGRICOLA for animal/plant/environmental sciences.
Search Terms:
Once the topic is chosen, begin entering search terms into the SuperSearch interface or into individual databases. Don't expect perfect results right away. Remember, this is a process. Take time to brainstorm the topic and the terms being used to describe it. What kinds of articles are being retrieved when you enter "drug use" and "teens." Are they relevant? What changes when you enter
"adolescent/adolescence" or "youth" instead of "teen?" What about "at-risk youths" or "substance abuse?"
Many databases offer suggestions to narrow your results based on your topic. See below:
Clicking on these subjects will bring you to a new list of articles relevant to the subject heading.
Walk the patron through a few searches. Once the patron understands the process, let them work on their own but remind them that they can approach you for more information if necessary.
Tips:
Research Guides are an excellent starting point in finding resources for a particular subject. Compiled by reference librarians, research guides contain tools, tips and assistance with finding quality resources for a wide variety of subjects including agriculture, education, psychology, literary criticism, and many more. Visit the Research Guides page.
Avoid entering complicated or lengthy phrases into a search box. Single words and brief common phrases or combinations of words (i.e. United States; strawberry ice cream) are more effective.
Make use of the linked subject headings embedded in article citations as well as the suggested search terms generated by the database.
Searches can be customized in many ways but remember, default settings are the default for a reason. They represent the most widely usable methods and techniques for finding information within the database. If you limit too much you might be limiting out good quality, relevant resources.
One thing to keep in mind when helping patrons, that one perfect article or book may not (and probably doesn’t) exist. Sometimes patrons are reluctant to use an article that doesn't address their topic to a T, or can be impatient that you aren’t finding that one perfect article. Explain to them that the perfect article likely doesn’t exist. Instead they should focus on building up their bibliography by choosing articles and other resources from which they can assemble facts and ideas to support part of the argument they are making in their paper or speech. Focusing too much on chasing the one perfect article is a waste of time for both of you, and they will undoubtedly overlook a lot of relevant research material in the process.
Truncate! If a word has multiple possible endings it can be truncated. For example: psych* The search will return any variation of the root psych such as psychology, psychiatry, psychological, psychosis, etc. Truncation symbols are often an asterisk or a question mark. Both truncation symbols work in the SuperSearch interface. Check the help or tips pages for specific instructions on how to use truncation within a particular database.
When a patron approaches the Research Help Desk with a detailed research inquiry, try to guide him or her onto on one of the public infostations to encourage self-sufficiency. Answer any questions they may have, help them through a few searches, then let them work independently. Encourage the patron to ask for help again if required.
It is not your job to construct the patron’s bibliography, to proofread, or to offer grammatical assistance. If a patron is unsure about a citation or grammatical issue, you are welcome to help them but you can also refer them to the citation guides found on the Research Guides link (see below) or suggest that they contact the Writing Center. (#3608, 290 KFA)
Finding a Specific Journal Article
If a patron has an article citation and wants to determine whether or not the article is available through the library click on "Find Journals" from the library's homepage. Next, click on the "Citation Linker" tab (see below) and enter the information. You do not have to fill in every entry. Journal title, article title, author and volume/issue is usually enough.
Click GO. This will bring you to a new window (see below) which will show our holdings--whether the article is available in a database, in paper format, or if it has to be ordered via Interlibrary Loan.
If a patron finds an article abstract in Supersearch or in one of the library's databases and it does not contain a full-text link within the abstract, first click on the Find It 
button to determine whether the full-text is available in other databases or in paper within our library. If the item is not available online or in our paper jourmal stacks click on the "Request via Interlibrary Loan" and fill in the form. Interlibrary loan articles can come in as quickly as one day but we tell patrons it could take a week or more just in case it is a difficult item to attain.
Anatomy of a Catalog Record
Every item in the library has its own record in the online library catalog. In order to determine whether or not a particular book, journal title, video, etc. will be helpful for the patron and in order to locate the item within the library, it is important to pay attention to a few components within the record. [See also Anatomy of an Article Abstract]
An item Location is more than just the call number. There are several different item locations within the library. For example books can be found in the Main Stacks, the Reference Stacks, the Curriculum Materials Collection, the Popular Literature stacks, the Archives, New Book Shelf, or in the Government Document stacks. Likewise, journals can be found in the printed journal stacks, in electronic form online, or in microform. See map for all locations. See also, Item Locations.
Many times, a book title looks quite relevant to a patron's request however the date may indicate the item is 25 years old. Be sure to note the Publication Date of the item and whether or not it is relevant to the patron's request.
The Status refers to whether or not the item is on the shelf or already checked out by another patron.
An item Description can tell you how many pages are in the book or what format an audio visual item is.
Notice the Subject Headings within a record. Clinking on these can bring you to a whole new set of records or give you ideas on terms to use in your search that may provide better results.
Item Locations
There are several different item locations throughout the library. Books can be found in the Main Stacks, the Reference Stacks, the Curriculum Materials Collection, Popular Literature, the University Archives, New Book Shelf, or in the Government Document Stacks. Likewise, journals can be found in the printed journal stacks, in electronic form online, or in microform. See map for all locations.
Some library items include a letter or a group of letters before the first line of a call number on the book's call number label. (Examples: REF, SCORE, AV, Gov Doc, POP LIT). This indicates that the item is found in a specific location.
AV = Audio Video room. Located in the main floor hallway past the Circulation Desk where videos, DVDS, CDs, audio books, and vinyl records are located. This area also contains private rooms with equipment to watch or listen to AV materials.
CMC = Curriculum Materials Collection. Located on the upper level directly to the left and right of the main staircase. This collection contains children's literature, textbooks, teaching materials and other education related items.
Gov Doc = Government Document section on the first floor of the library. The majority of Government Documents circulate but a few do not. If the item has a stamp/sticker that says “Does Not Circulate”, it can not be checked out of the library.
New Books = Selected new titles are placed on the New Book Shelf located in the main level hallway between Circulation and the AV Room. These items are identified with a green paper insert reading "New Book Shelf."
Oversized = Oversized items are located on the shelving immediately before the A section of the main book stacks upstairs.
POP LIT = Popular Literature. Located underneath the back (north) staircase to the upper floor. These materials are signified with green call number tags.
REF = Reference Materials. These are shelved ONLY in the Reference area on the main floor of the library. These materials are non-circulating and cannot be checked out.
REF/Atlas = Maps and atlases located near the Research Help Desk on the main level.
Ready REF = Citation/style guides, thesauri, phone books, etc. kept on the external shelving of the Research Help Desk near the pillar with the pencil sharpener.
Remote Access Problems
When a patron calls the Research Help Desk because they are unable to connect to a library resource from home (via a proxy server), refer them to the Remote Access Troubleshooting Guide. This page addresses various configuration issues that could be affecting their access. If the problem persists, ask them to contact the IT Services Help Desk (4357) or take their contact information and a message for the Automation Librarian.
Deciphering Government Documents Call Numbers: Superintendent of Documents (SuDoc)
The SuDoc Classification System is used by the U.S. Government Printing Office to assign call numbers to government publications. SuDoc Call numbers are alphanumeric based on the agency that produces the item rather than the subject content as with Library of Congress (LC) call numbers which are used in the rest of the library. They are usually written on one line on the upper left hand corner of the item, but can also be found on the spine. Usually SuDoc call numbers have colons in their call numbers, which distinguishes them from LC call numbers.
For example: C3.2:Ag 8/8/992
The example below identifies each element in a SuDoc call number:
C Agency that produced document (Commerce Department)
3 Subagency (Bureau of the Census)
.2 Series (General Publications) - Read as a whole number, not a decimal.
Ag 8/8/992 Title and date (Agricultural Census, 1992)
Government Documents is not considered a browsable collection like the Main Stacks. Items of similar topics are not shelved together.
Course Reserves
Course Reserves are items that professors have put on hold for a particular class to use. When searching for Reserve materials click on Course Reserves from the main library page. Then choose instructor and/or course information. (It isn't necessary to make a selection in each category unless a professor has a multitude of items on Reserve and the search needs narrowing.) Write down the Call Number and direct the patron to the Reserve Desk.
Note: Only 3 Reserve items can be checked out by a patron at one time.
Using Library Computers
Logging in
When logging in to the public workstations on the main floor of the library, patrons should use their Falcon W# and password. Unlike lab computers, most public computers on the main floor of the library also allow a guest log-in. (Several computers near the Government Documents section--Ref Infostations 25-31--are set up like lab computers and require a valid Falcon ID to log in.) If a patron does not have a Falcon ID or their Falcon ID isn’t working, inform them that they can type in the word “guest” as username and leave the password blank. If a patron is having problems logging in with a valid ID refer them to the IT Services Help Desk downstairs.
Wireless Access
The entire library is wireless enabled through the UWRF Falcon Air network. Students, faculty and staff can log in to this network using their Falcon ID. Temporary guest access is available but patrons must go through IT Services in advance. For more information visit the FalconAir page.
Software
The public computers on the main level of the library are meant to be used primarily for research purposes and therefore most do not contain word processing programs. Ref Infostations 25-31 near the Governemnt Documents section do have Micro Soft Office. Otherwise patrons who wish to write or edit papers and projects must use the labs in order to access word processing software.
Printing
There are three public printers on the main level of the library: Ref 1,
Ref 2,
Gov Docs. Print jobs are sent to the nearest printer by default.
When a patron is having difficulty printing a document check a few things:
1) Is the paper properly inserted? Is there a jam?
2) Which printer are documents being sent to? Go to File>Print and look at the list of available printers. Maybe the print job has been sent to a different printer.
3) Sometimes PDF’s have difficulty printing. Try printing the document by using the print icon within the PDF frame rather than File>Print from the toolbar. Sometimes, switching a PDF print job to another printer solves the problem.
If all else fails send the patron to the IT Services Help Desk downstairs.
Logging Off
When patrons leave a computer workstation without logging off, please log them out so the computer is ready for the next user.
When a computer is missing the Log Off icon the computer requires a forced update. Do this by running the Cleanup Computer program listed under Start Menu>All Programs> Utilities> Cleanup Computer. If this fails, fill out a lab computer trouble report with IT Services and place a pink error report sign on the station (signs are located on the pillars in the reference area).
Filing Value Line Investment Surveys
What is Value Line?
Value Line is one of the largest independent companies involved in tracking, analyzing and ranking investments worldwide. The company is staffed by investment analysts and statisticians that collect data and analyze performance of approximately 8,000 stocks, 13,000 mutual funds, 80,000 options and other securities. The Value Line Investment Survey is a weekly publication.
How to file Value Line:
Value Line is shelved in the Reference Stacks at: (REF) HG 4501 .V26 pt. 1 and REF HG 4501 .V26 pt. 2 and consists of two binders: Ratings and Reports (larger binder) and Selection and Opinion (skinny binder).
Value Line comes in 3 parts.
Part 1: Summary and Index
Part 2: Selection and Opinion
Part 3: Ratings and Reports |
|
 |
Parts 1 and 3 get filed in the large binder called Ratings & Reports. When filing parts 1 and 3, pay attention to the upper R hand corner of the document. The Part is labeled in the circle.
Part 1: There should only be one Part 1: Summary and Index in the Ratings and Reports binder at any given time. When a new Summary and Index arrives to be filed, remove the current issue and replace it with the most current Summary and Index. For example: June 8, 2007 Summary and Index should be removed and recycled when June 15, 2007's Summary and Index arrives.
Part 2 gets filed in the Selection and Opinion binder consecutively by date and page number range. New issues of Part 2 do not replace older issues
Part 3: Ratings and Reports is a set of 13 issues. There should always be 13 Part 3's in the large binder. Each issue is always the same page number range. For example:
Issue 1 = pgs. 100-250
Issue 2 =
pgs. 252-394
issue 3 = pgs. 404-538
New issues of Ratings and Reports replace older issues. Part 3 is replaced with the same issue number, newer date. For example:
Issue 2: Pages 252-394, March 9, 2007 is replaced with Issue 2: Pages 252-394, June 8, 2007.
Tips: The larger binder should never get too full to close. If everything is filed correctly, each item placed into the binder replaces an item that will be removed from the binder.
Filing Facts on File
What is Facts on File?
Facts on File is a weekly publication that provides summary information of all the major news (and not so major news) both nationally and worldwide. The same basic format is followed for each issue: current events in national and international news (broken down by continent), sports, arts and sciences/people, and obituaries.
Items covered in Facts on File include news on politics, war/terrorism, business/economy, medical research/health, environment, Oscar nominations, best sellers, tv ratings, top-grossing films of the week, celebrity news, and sports championships/drafts. News items are taken from newspapers, news magazines, reports and databases all over the world.
How to file Facts on File:
Facts on File consists of 2 parts: The News Digest-the white pages which are comprised of the weekly issues; and the Indexes which are the blue or yellow inserts. The blue indexes cover the most recent news. The yellow indexes cover the previous quarter of the year. When a new index is received be sure to check the dates of any indexes that may already have been received for the year. When coverage dates overlap, the previous index may be recycled. Note: In the index area of the current binder for Facts on File you will see a tab called “Filing Instructions.” This has more detailed information on how to properly file issues and indexes including a section called “Filing Instructions for the Librarian” that indicates the correct issue to discard by issue date-span and paper color.
How do I place a Hold or Recall on a library item?
Holds are placed by patrons who desire an item that is currently checked out to another patron, but they do not need the material right away.
Recalls are placed by patrons who desire an item that is currently checked out to another patron and need the item quickly. The patron who has the material checked out for at least 14 days receives a notice requesting the material to be returned within the next ten days because another patron has asked for it.
In both cases, when the material is returned and checked in, a note will appear on the screen indicating a Hold or Recall has been placed on the item. The patron who placed the Hold/Recall request will receive an email notifying them that an item they requested has arrived and can be picked up at the Circulation Desk.
To help a patron place a hold or recall:
- Find the item using the Voyager catalog on the library webpage.
- Check to see if the item is indeed checked out.
- If it is, then choose
on the top menu bar at the top of the page.
- Have the patron enter their Falcon ID information to access their account.
- Choose the type of request: Hold or Recall then click OK.
What are Library of Congress call numbers and how do I use them?
Library of Congress (LC) call numbers are combinations of letters and numbers used to give each book in our stacks a unique address. Properly placed, books then follow one another in an alphabetic and numeric arrangement. LC call numbers are assigned based on the subject matter of the book, making it easy to browse the surrounding area on the shelf to find similar materials (see table below for broad subject areas).
On a book, the call number will usually be displayed on the lower part of the spine near the bottom or the top left corner of the cover and is usually printed on a white label. Work from the top of the call number to the bottom and remember that each line of the call number has meaning. Or, if you are viewing a call number written out as one long string such as in the online catalog records, read the call number from left to right, breaking it into sections according to the decimal point or letters.
Take an LC Call Number Tutorial.
ML160.S82 1996
|
| ML........Identifies broad subject area—to be read alphabetically; a single letter (S) comes before 2 letters (SF) |
160.......Further identifies the subject area—to be read as a whole number; 1, 2, 3, 55, 127, 290, 799, etc. |
.S82......Identifies the author—combo of letters/numbers; to be read alphabetically then as a decimal |
1996......Date of publication—Note: not all books include a date |
LC Call Number Broad Subject Areas
A General Works
AE Encyclopedias
AY Yearbooks & Almanacs
B Philosophy/Psychology/Religion
B-BD Philosophy
BF Psychology
BL-BX Religion
C: History: Related Fields
CC Archaeology
CT Biography
D History (except N & S. American)
E American History
F Local History & Non US History of North & South America
G Geography/Anthropology/Recreation
G-GF Geography
GN Anthropology
GV Recreation
H Social Sciences
HA Statistics
HB-HJ Economics, Business, & Finance
HM-HX Sociology
J Political Science
JK United States
JX International Law
K Law
KFA Alabama Law
L Education
M Music
N Fine Arts
|
P Languages and Literature
PA Classical Languages & Literature
PE English Language
PN Literary History
PQ Romance Languages Literature
PR English Literature
PS American Literature
Q Science
QA Mathematics & Computers
QB Astronomy
QC Physics
QD Chemistry
QE Geology
QH Natural History & General Biology
QK Botany
QL Zoology
QR Microbiology
R Medicine
RM Pharmacology
RS Pharmacy
RT Nursing
S Agriculture
T Technology
TA Civil Engineering
TJ Mechanical Engineering
TK Electrical Engineering
TP Chemical Engineering
U Military Science
V Naval Science
Z Bibliographies and Library Science |
How do I renew library materials?
All regularly circulating materials (not Reserve) can be renewed up to 10 times. After that, the item must be returned to the library. The renewal process can be done online by the patron or library staff by clicking on the "Renew Online" icon and following the instructions.
Items can also be renewed over the telephone if patrons call the Circulation Department. (#3321) To renew items over the telephone patrons must demonstrate proof of identity.
FAQ's
Why don't the computers on the main level of the library have Microsoft Office products?
Are databases accessible from off-campus?
What is "full-text?"
What is a scholarly journal?
What is an abstract?
Is there a limit to how many books a person can check out?
Which library items check out and which do not?
Do we refund a patron who has lost money in the copy/fiche machines?
Are fines charged for late materials?
Is there a color printer for patrons to use?
Why do some of the print journals look like books?
What is microform?
Why don't the public computers on the main level of the library have Microsoft Office products?
The public computers on the main level of the library are meant to be used primarily for research purposes. Therefore the majority do not contain word processing programs. Several computers in the back of the library near Government Documents (Info-Ref stations 25 through 31) do contain MS Office products. The "guest" login will not work on those computers so community patrons/people unaffiliated with the university will not be able to log on to those computers. Because only 7 computers are equipped with word processing software, during busy times patrons who wish to write or edit papers and projects are encouraged to use the lower and upper level labs in order to access MS Office.
What is "full-text?"
Full-text means that the complete text of a resource, such as a journal article or a newspaper story, is fully accessible online. It may or may not include such non-text features as photographs, diagrams, graphs and charts. Some databases, such as PsychInfo, contain only abstracts. The majority of our databases contain full-text or selected full-text.
It is not possible via the SuperSearch interface to limit a search to only retrieve full-text items. It is possible to limit to full-text once inside an individual database. (The "Find Resources" selection within the SuperSearch interface will allow you to search for individual databases by title or subject area.)
What is an abstract? [See also Anatomy of a Catalog Record]
An abstract, also called a citation, is a brief summary statement that describes a larger work such as a journal article. The content of an abstract typically includes the publication title, article title, author name, date of publication, volume/issue numbers, page numbers, and a 1 or 2 paragraph summary of the article's contents.
Abstracts are useful in that the researcher can skim a brief synopsis of an article rather than read an entire article to determine whether or not it will be helpful for their particular purposes.
Another useful component of an abstract is linked subject headings. Most abstracts contain a number of linked subject headings that will bring you to a whole new list of articles that were categorized using that particular subject heading. If you are having trouble finding articles on your topic, note the subject headings within the abstracts you are finding. They can give you ideas for different search terms or bring you to a new list of more relevant results.
Is there a limit to how many books a person can check out?
There is no limit to how many regularly circulating books and other library items a patron can check out at one time. The maximum number of Reserve items that can be checked out by a single patron at one time is 3.
Which library items check out and which do not?
Items that DO NOT check out include:
Journals
Reference books
Maps/Atlases in the Reference map area
Anything in the University Archives and Area Research Center (ground floor, Rm. 121)
Microfiche/film
Items that DO check out include:
Books in the main stacks (standard check out period is 28 days)
AV Materials (check out of 14 days)
Most of the items in the Curriculum Materials Collection
Most Government Documents
Any item that cannot be checked out should have a stamp or label indicating that it does not circulate outside of the library. The online record (see below) also indicates whether or not an item circulates.
Do we refund a patron who has lost money in the copy/fiche machines?
Refunds are handled by the Circulation Department but FYI:
Refunds of money lost due to copy machine or microform malfunction can be made for up to 30 cents. There are signs on all the copy machines telling patrons not to put more than that amount in a machine at a time. Refunds of greater than 30 cents will not be provided.
Are fines charged for late materials?
All fines are handled by the Circulation Department but FYI:
The library does not charge daily fines for late items. Patrons are notified when an item becomes overdue; if the item is not returned after 3 notices the item status changes to "lost." Each "lost" item that is not returned carries a $50 fine. A hold is placed on the student’s eSIS record until the fine is paid or the item is returned.
Reserve items do incur fees. Students will be charged $10 for each Reserve item that is not returned on time. A hold will be placed on their record and remain until the fine is paid or the material is returned. Also, if the item is lost the patron must pay a $50 replacement fee.
A non-negotiable fee of $5 per hour is charged for late laptops. Students will not be elibible to check out another laptop until the fine is paid in full.
Is there a color printer for patrons to use?
The main library does not have a color printer available for patron use but there is a color printer on the lower level of the library near the ITS Help Desk.
Why do some of the print journals look like books?
Issues of professional journals are bound together for storage purposes. Journals are sent to binderies where they are bound together into hardcover volumes. Because of this, the pagination of most scholarly journals is consecutive through multiple issues rather than restarting at page number one with each new issue. When issues are bound together into a single volume the user will then be able to navigate through via page number rather than have to find the beginning of each individual issue, then the desired page within an issue.
What is microform?
Microfilm (reel) or microfiche (flat cards) is a miniature filmed image of a journal, newspaper or other document. Microform images are commonly about 25 times reduced from the original document size and are read using a special machine that magnifies the image. Microform allows libraries to store large collections without taking up a great deal of space and is an excellent way to preserve materials that would otherwise deteriorate with age and use.
The Research Help Desk staff is responsible for assisting patrons with any questions or difficulties with microfilm. Make sure that you are familiar with how the machines work, how to load and print microfilm/fiche, etc.
Practice Patron Questions
Do you have this book? The Struggle for Europe: the Turbulent History of a Divided Continent, 1945 to the present.
Where can I get a book review of Margaret Atwood’s “A Handmaid’s Tale.”
I need to give a persuasive speech on bio-diesel fuel so I need to find some books and articles.
What kind of journals do you have on women's issues?
Is Newsweek considered a scholarly journal?
What do you have by author Wally Lamb?
Where would I find books on child psychology?
Do you have these articles online?
“Moment of Truth.” Newsweek. 4/16/2007, Vol. 149, Issue 16.
“Retooling School Lunch.” Time Magazine. V167. No. 24 (June 12 2006) p. 84-5.
“Towards sustainable-energy buildings.” Applied Energy. Vol. 76, no. 1-3, pp. 211-217. Sept. 2003.
I need biographical information on Frank McCourt. Where do I get it?
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