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University Services Program Associate
Limited Term Position/recurring
Enrollment Services - Accounts Receivable/Financial Aid
UW-River Falls Enrollment Services is hiring a limited term employee for Accounts Receivable and Financial Aid. This is a 50% time recurring LTE customer service position in the Accounts Receivable/Cashier's Office (Student Financials) in conjunction with a 50% LTE customer service position in the Financial Aid Office. Starting pay for this position is $14.809 per hour. Work hours: 7:45-4:30.
Limited Term positions at the University of Wisconsin-River Falls require Wisconsin residency.
Qualifications:
- One-year experience (professional or student employment) in a direct customer service position in a higher education student service or similar office setting preferred.
- Exceptional communication skills (speaking, writing, and listening) and strong technical skills (MS Office, databases, internet research) required and working knowledge of integrated databases (PeopleSoft) preferred.
- Ability to maintain a positive service attitude in fast-paced, high volume customer service setting required.
- Experience and ability to work respectfully and productively with a diverse university staff and clientele required.
- Ability to work independently and exercise sound professional judgment.
Position Responsibilities for Financial Assistance (FA)
- Student/Customer contact: first response on FA office phones; greet walk-in traffic, answering questions needed and utilizing live IM with FA counselors as required; answer FA questions on IntelliResponse; guide student traffic, making appointments with FA counselors as appropriate; work and/or train student workers. Check finaid general office inquiry email daily and respond or refer as appropriate; all providing accurate information on numerous topics and/or directions in a courteous, friendly, and approachable manner to students, staff, and/or employers.
- Proactively contact students regarding issues as requested (e.g., verification needs, contacting students who have not completed their process in order to receive funds) and access Great Lakes Scholar Net to assist in processes and in answering student questions as needed.
- Access eSIS to assist students as appropriate, training students in self-service as needed on kiosk and/or use professional judgment to refer students on to FA counselor.
- Scheduling office meetings utilizing electronic calendar and access FA group calendar and individual schedules to make, cancel, or reschedule counselor appointments as necessary.
- Participate in all on-going training sessions in order to maintain a high level of efficiency in the Financial Aid Office and Enrollment Services.
- Appropriately refer students to the Veterans Coordinator office for their benefits questions.
Position Responsibilities for Student Financials (SF):
- Serve as the first point of contact for Accounts Receivable/Cashier's Office (in person or on the phone); provide accurate information on numerous topics and/or directions in a courteous, friendly, and approachable manner to students, staff, and/or employers, i.e., academic, admissions, bursar, counseling, financial aid, registration and general information.
- Expectation to be fully cross functional between Student Financials and Financial Aid customer service.
- Accurately respond to SF & FA (in person, on the phone, or by email) inquiries.
- Proactively contact students regarding: MN Students without reciprocity
- Assist students (by phone or in person) in understanding Self-Service account student's home page, class schedule, bursar information, financial aid, and opportunities to conduct on-line business with the College.
- Access bursar calendar or instant messaging to make; cancel; or reschedule appointments as necessary.
- Access and use “Frequently Asked Questions”—Student Services resource on IntelliResponse; report edits, and new information as needed.
- Perform the following Accounts Receivable/Cashier functions; accepting student payments via cash, check and money order, calculate tuition costs; and balancing cash drawer.
- Verification calls for student data, follow-up on previous calls, provide student reminders.
- Respond to and/or forward requests using professional judgment (i.e., information release, tuition appeal, and refund requests.)
- Process social security number, name and/or address changes.
- Provide service level data for monthly statistical reports.
- Participate in all on-going training sessions in order to maintain a high level of efficiency in Accounts Receivable/Cashier's Office and Enrollment Services.
- Assist students with Perkins master promissory notes and entrance counseling.
- Contact other departments on behalf of students (Admissions, Registrar, Housing, Dining, Textbook, etc.) rather than transferring calls or sending students across campus.
- Place positive release of information holds.
Limited Term positions at the University of Wisconsin-River Falls require Wisconsin residency.
To Apply:
Send a current resume and limited term application: http://www.uwrf.edu/hr/lte_forms.htm
Electronic application preferred to sally.a.fields@uwrf.edu
Deadline to Apply: Friday, November 13, 2009
Sally Fields, Office of Human Resources, 410 South Third Street, River Falls, WI 54022, (715) 425-3518 email: sally.a.fields@uwrf.edu
For more information about the University of Wisconsin -River Falls visit: http://www.uwrf.edu/
Special Notice: For a copy of UW-River Falls campus safety information and crime statistics/Annual Security report see: http://www.uwrf.edu/public-safety/resources/crime_report.pdf or call Public Safety at (715) 425-3133 for a paper copy.
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