Printer service and toner cartridge information

UWRF has signed service agreements with two local professional printer businesses. The companies are LaserSharp, Inc. of Hastings, MN and Smith Microtechnology out of St. Paul, MN. The service agreements we have selected allow departments to choose their level of service based on their needs.

To receive service

Submit a Printer Service Request Form for all printer issues. DoTS will do the initial warranty research, provide basic problem diagnosis and resolve basic repair requests. If contracted vendor service is required and the printer is under warranty, we will contact Smith Microtechnology to arrange the repair. All costs for repairs of this type should be covered by the warranty (parts and labor). If the printer’s warranty is expired and DoTS is unable to repair the printer, DoTS will contact LaserSharp, Inc. on your behalf to arrange repair.

LaserSharp offers two service packages; Total Laser Care (TLC) and Time and Materials (T&M).

Total Laser Care (TLC)

Many campus laser printers can be covered under the LaserSharp TLC service program. Under this program, only Lasersharp remanufactured cartridges are purchased and used in the printer. If a printer is enrolled in this program, Lasersharp will perform any needed repairs without charge to the customer. See the table at the end of this page for TLC toner cartridge cost. LaserSharp guarantees remanufactured toner cartridges for a minimum of one year. LaserSharp brand cartridges are guaranteed for three years.

Time and Materials (T&M)

If the customer chooses not to participate in the TLC program, the other out-of-warranty service option is Time and Materials. For this option, the customer can purchase laser cartridges from any vendor, including HP brand cartridges, other brand re-manufactured cartridges or cartridges from LaserSharp. LaserSharp guarantees remanufactured toner cartridges for a minimum of one year. LaserSharp brand cartridges are guaranteed for three years.

If a printer is enrolled in this program, all materials and labor will be paid for by the customer out of a departmental budget. See the table at the end of this page for the cost of LaserSharp remanufactured cartridges under the T&M program. Labor rates (on-site or off-site) for this option are listed below:

Time		Cost
Less than 30 minutes		$59.00 (min. charge)
30 to 45 minutes		$69.00
45 to 60 minutes		$79.00
hourly rate		$89.00 per hour

All printer service calls sent to LaserSharp are guaranteed a response within 24 hours of the initial contact. DoTS will contact LaserSharp on behalf of the customer to coordinate and track all service calls.

DoTS may be able to provide a spare LaserJet printer if a printer will be out of service for an extended period of time. This will be determined on a case-to-case basis.

Printer Make/Model	OEM Part Number	T&M Price	TLC Price
HP LaserJet 4, 4 plus, 5	92298A	$23.37	$48.37
HP LaserJet 5si, 8000	C3909A	$56.03	$91.03
HP LaserJet P3005	Q7551X	$91.48	$117.48
HP LaserJet 4000, 4050	C4127X	$34.80	$59.80
HP LaserJet P4014, 4015, 4515	CC364X	$98.60	$143.60
HP LaserJet 4100	C8061X	$42.35	$69.35
HP LaserJet 4200	Q1338A	$64.50	$94.50
HP LaserJet 4250, 4350	Q5942X	$95.56	$143.56
HP LaserJet 4300	Q1339A	$80.32	$120.32
HP LaserJet 8150	C4182X	$56.03	$91.36
HP LaserJet 9000, 9050	C8543X	$156.60	$216.60
HP Color LaserJet 2840ps	Q3960A (Black)	$36.44	Not Available
HP Color LaserJet 2840ps	Q3961A (Cyan)	$42.19	Not Available
HP Color LaserJet 2840ps	Q3962A (Yellow)	$42.19	Not Available
HP Color LaserJet 2840ps	Q3963A (Magenta)	$42.19	Not Available
HP Color LaserJet 3550	Q2670A (Black)	$57.04	Not Available
HP Color LaserJet 3550	Q2671A (Cyan)	MSE $118.32	Not Available
HP Color LaserJet 3550	Q2672A (Yellow)	MSE $118.32	Not Available
HP Color LaserJet 3550	Q2673A (Magenta)	MSE $118.32	Not Available
HP ColorLaserJet 4600, 4650	C9720A (Black)	$72.50	$104.50
HP ColorLaserJet 4600, 4650	C9721A (Cyan)	$84.35	$114.35
HP ColorLaserJet 4600, 4650	C9722A (Yellow)	$84.35	$114.35
HP ColorLaserJet 4600 , 4650	C9723A (Magenta)	$84.35	$114.35
HP ColorLaserJet 4700	Q5950A (Black)	$78.46	$134.60
HP ColorLaserJet 4700	Q5951A (Cyan)	$111.57	$138.46
HP ColorLaserJet 4700	Q5952A (Yellow)	$111.57	$138.46
HP ColorLaserJet 4700	Q5953A (Magenta)	$111.57	$138.46
HP ColorLaserJet 5500	Q9730A (Black)	$127.54	$184.54
HP ColorLaserJet 5500	Q9731A (Cyan)	$150.74	$206.74
HP ColorLaserJet 5500	Q9732A (Yellow)	$150.74	$206.74
HP ColorLaserJet 5500	Q9733A (Magenta)	$150.74	$206.74

In the color laser printers, at least one printer cartridge must be from LaserSharp to qualify for the warranty program. To order toner, call LaserSharp at 800-832-0965. See the purchasing web site to view the LaserSharp printer service contract.

Service contract with Lasersharp