Help For Students
Learn about Learn@UW
- Check your system for compatibility (there is a link on our login
page that will perform this when you click on it) This will check
your browser to ensure it is compatible and will behave.
- Log in with your Falcon Account (use lower case w)
- use password you choose when account was activated or last modified.
Login Help
Are you a credited student with a Falcon Account?
- Did you encounter trouble logging in? Please try the following:
- If you receive an error stating invalid username or password,
then check to make sure you have the correct username, this will
be your Falcon Account. (example - w2600000) and the correct password
(case sensitive)
- If you think you have the correct credentials and you are still
unable to log on, try your username and password to access your
email in SquirrelMail (this uses the same credentials). You can
access SquirrelMail here:
- If successfully logging into SquirrelMail and you can't log
into Learn@UW, then you may have an internal problem and will
need to contact the Helpdesk@uwrf.edu
or call 715-425-4357.
- If your password doesn't work in either place, then chances are
you have an incorrect password and will need to create a new one here:
Are you a Non-Credit student taking a Non-Credit course?
If you are enrolled in a non-credit course you will not have a Falcon
Account. Instead a login account was created for you and you were enrolled
in your class. Your instructor should send you your login information.
If you are unable to login, please contact us at d2l-help@uwrf.edu and
let us know the name of the course, the instructor, and that you are
a non-credit student.
Class rosters are loaded into each course nightly at 10pm. If you register
for a course before 10pm on that day, then the next day after 8am you
should be able to log into Learn@UW River Falls.
After following the above suggestion and you still cannot log in, please
ask for help!
Online Video Tutorials for Students (Just
1-2 minutes)
Tutorial-
Basics
Tutorial- Chat
Tutorial-
Classlist
Tutorial-
Discussion
Tutorial- Dropbox
Tutorial- Locker
Help Accessing Your Courses and
Files
How to access your courses:
Once you are logged into Learn@UW River Falls, you can access
your courses in the "My River Falls Courses" widget. You will
need to expand the "+" sign next to the semester to display
your courses. Enter your course by clicking on the name of the course.
How to access your course materials:
After you enter your course, your instructor will have materials for
you. You might see a news item with, or a calendar item. Most often
you will need to access the materials by clicking on "content"
on the navigation menu bars at the top.
Unable to see your course?: If your course is not
listed in the "My River Falls Courses" widget this is probably
due to the fact that your instructor has restricted access to the course
until a specific date. Another reason may be that your instructor has
not made the course active. Please email your instructor and let them
know you are unable to see the course.
Can't download instructor files? Popups being blocked?:
Are you unable to access content in your course? Are you unable
to download some of the Word or Powerpoint files? Do you receive "pop
ups being blocked" messages? Do you get a message saying "unable
to display this page? Do you receive a message at the top of your browser
that this page has been blocked? If you are using a PC, and Internet
Explorer with SP2 (Service Pack 2) you will need to add this as a trusted
site. To do so, open your browser and choose "tools" from
the menu bar. Then choose "Internet Options". Now click on
the "security tab" and choose the "trusted sites"
icon. Then click on the "sites" button to the right: See below:
Once you click on sites, then add the Learn@UW River Falls site in,
which is this:
uwrf.courses.wisconsin.edu
Then click "ok" and close your session and open the browser
and try again.
Alternative Browsers:
If none of the above work you may need to try using a different browser.
You can download from the links below, each of these are free.
Mozilla or FireFox (this works
well on both Mac and PC platforms) This is installed on Davee Library
Labs and the ETC lab PC's
Netscape
7.2 (recommended for Mac)
Safari and
Firefox are now supported
for Mac OS X
Internet Explorer on Mac is NOT RECOMMENDED (strange and unexplained
behavior may occur)
If you still experience trouble logging in or navigating Learn@UW River
Falls, please send a message to:
d2l-help@uwrf.edu
Recommended System Requirements
We recommend you use these system components with UW-River Falls Learn@UW
(D2L).
This will ensure you have a user friendly experience with our online
courseware
| Component |
Component Requirements |
| Operatin System |
MS Windows 2000, XP, Vista |
Apple MacOS X |
| nternet |
Internet connection via ISP (Internet Service Provider)
ex: MSN, Earthlink, NetZero, Yahoo DSL, Comcast, etc.)
DSL, or Cable
(dial-up not recommended...slow and sluggish) |
Browser
Browser needs to be Java-Script enabled
and cookies enabled.
Check the browser help file for setup Check our ITS
support page for other setups
|
Internet
Explorer 6 with SP2
Internet
Explorer 7
Mozilla
or Firefox |
Netscape
Navigator v7.2
Mozilla
or Firefox
Safari
|
| Browser Plug-ins |
Java
Adobe
Acrobat
RealOne
Player
Flash
Player |
| E-mail |
Ability to check email either with client or web based
|
Office Suites
Purchase MS Office at discount from WISC
|
MS Office 2000, XP, 2003, 2007 |
MS Office 2004 |
| Multimedia |
Monitor capable of 800 x 600 resolution
Sound card and speakers/headphones |
24 Hour Support
There are 3 areas of support available for you:
Primary level of support:
- Learn@UW River Falls Admin support (use for specific course help)
- Let us know the specific name of the course and semester
- IT Services Helpdesk: (use for general access help)
Secondary level of support:
Secondary support is available through the Learn@UW system in Madison,
Wisconsin. This support is available to you if the above mentioned support
is not available or after hours.
Contact Learn@UW Madison directly by phone at 888-435-7589.
You will need to let them know you are a River Falls student or faculty
member. For those who do not have a "Falcon account" let them
know if you are a non-credit student.
