What is the Call  Center Program?

The UW-River Falls Foundation Call Center program is a fundraising component of the Foundation's Annual Giving program. The program employs approximately 20-24 UW-River Falls full time students as Call Center Specialists each semester and calls five evenings a week. The call center program is an aggressive fundraising program in which the Call Center Specialists are trained to contact UWRF alumni and friends as well as parents of current students for two purposes.  First, to build and strengthen the relationship between the alumni and friends and the University.  Second, to seek and secure financial support on behalf of UW-River Falls. Private support raised through the call center is used to support the universities highest priorities. The Call Center is automated which gives us the ability to reach out to a large number of alumni and friends of UW- River Falls living in the United States. It is expected of staff to meet fundraising goals, and excel at being courteous, professional representatives of the University while connecting with current and prospective donors.

How much will I be paid?

The starting salary of Call Center Specialists is $8.00/ hour. Salary increases are based on job performance and adjusted each semester. The Call Center Specialists position does not fulfill work/study hours, it is student assistant position.

What hours will I work?

The Foundation Call Center operates from 6:00 p.m. to 9:00 p.m., Sunday through Thursday. Students work from mid-September through mid-December and from February through April (not during spring break). All employees are expected to work three evenings (9 hours) a week. A work schedule is created every two weeks to allow for flexible scheduling around class projects, special assignments, intramurals, etc. this also minimizes unexpected absences. Expectations regarding Sunday schedule: It is an expectation of all staff to schedule themselves for 6 of the 10 Sunday evening shifts that the Call Center is open during the semester. If you cannot work Sunday evening shifts, there is no need to apply.

Who should apply?

You should apply if you are a full time students who will professionally represent the University and have a genuine interest in connecting with alumni and friends over the phone. The essential part of this position is being self confident and assertive in asking for financial support of UW-River Falls. Must be knowledgeable of college programs, facts about campus and resourceful in keeping up to date on what is happening on campus.  Applicants will also need to demonstrate that they can balance academic and work expectations. Previous work experience (not necessarily in fundraising) will be an asset. Priority in hiring will go to students who are enthusiastic, responsible, team players, who are goal-oriented and want to make a difference in the educational experience of all UW-River Falls students. Students in all majors are welcomed. Students who succeed in this position receive letters of recommendation and fundraising outcomes to build portfolios.

How Do I Apply?

If you are a UW-River Falls full time student looking for a part-time, on campus job and are interested in a Call Center staff position, please complete the online application. Applications are reviewed and you will be contacted for an interview based on your credentials. Interviews will be scheduled with students until all positions have been filled. If you have any additional questions, please contact Julie Stucky, Director of Annual Giving, in the UW-River Falls Foundation at 715-425-3505 or email julie.stucky@uwrf.edu.