UNIVERSITY OF WISCONSIN River Falls
Department of Communication Studies and Theatre Arts
University Theatre Box Office & Publicity Manager
This position requires excellent time management skills and creative thinking. Accurate record keeping with attention to detail and cash handling are required. Good customer service attitude is essential. Employee must work independently and responsibly with minimal supervision.
Box Office Management and Operation 432.50 hours
Record keeping and accounting, programming the box office computer for ticketing, cash deposits, filling phone orders and maintaining files. The Manager will train and supervise student assistant and theatre lab students in proper box office procedures.
A. Box Office Management (55%)
A1 Administer all functions of the University Box Office
A2 Program the Box Office computer using Wintix program for each show and for season tickets. Includes ticket layout for thermal printer, financial and audience reports, and subscriber database and mailing list.
A3 Sell tickets with the Box Office computer using Wintix program and thermal printer
A4 Produce financial and audience reports, and maintain subscriber database and mailing list
A5 Responsible for accurate recording and posting of all performance revenues
A6 Responsible for maintaining all receipts, ticket numbers, and total house count for Departmental and State audit purposes
A7 Establish and/or recommend changes to Box Office policies and procedures
B. Coordination of Public Relations (5%)
B1 Function as key University liaison with the public, maintaining good public relations for the University Theatre
B2 Make special arrangements and decisions for large groups attending performances, such as special group ticket prices,special seating, etc.
B3 Solve problems and pleasantly make reservation adjustments when possible to meet needs of patrons.
C. Budget Management (10%)
C1 Deposit all ticket revenue in a timely and accurate fashion
C2 Maintain accurate database records of deposits and balances for University Theatre
C3 Keep ongoing record of theatre attendance and revenue for all shows for comparison purposes in season planning.
C4 Exercise decision making authority over front of house expenditures such as ticket stock, promotion materials, hiring of student staff, box office equipment (answer machines, computer, thermal printer, regular printer) usher and house manager equipment, office and filing supplies.
D. Supervision of Lab Students/Work Study Students/Student Assistants working in box office. (15%)
D1 Supervise training and oversight of student workers responsible for box office operation.
D2 Supervise training and oversight of student workers responsible for publicity.
D3 Maintain records and report student performance to supervisor or faculty.
E. Publicity (15%)
E1 Assemble cast, crew and production information for show program
E2 Design and dress display case for each show and between shows
E3 Maintain database records of customers, subscribers and contributors. Maintain updated
E4 Coordinate timely completion of programs, posters and mailings with university design office
E5 Display show posters in outside display case and in strategic locations on and off campus
Click here for the box office schedule