ISS Coordinator

The University of Wisconsin-River Falls, a member of the University of Wisconsin System, is located 30 miles from the Twin Cities of Minneapolis-St. Paul in scenic west central Wisconsin.  Year round arts, cultural, and recreational events are easily accessible.  UWRF’s 6,500 undergraduate and graduate students pursue degrees in four colleges: Arts and Sciences; Education and Professional Studies; Agriculture, Food, and Environmental sciences; and Business and Economics.  The University provides an excellent environment for learning, emphasizing the importance of faculty-student interaction in classrooms, laboratories, academic advising, and co-curricular activities.  A favorable student-faculty ratio affords opportunities for meaningful interchange between faculty and students.  Strong interests in teaching, research, and community service are highly valued.

The Position:  
The Department of New Student and Family Programs (NSFP) at the University of Wisconsin-River Falls seeks a dynamic individual to serve as the Coordinator of International Student Services (ISS).  The Coordinator is responsible for supporting the enrollment, transition, and success of international students.

The position is a full-time professional academic staff position within the Division of Enrollment and Student Success, reporting to the Director of New Student and Family Programs. Compensation is based on qualifications, including education and experience.  Anticipated start date is July 1, 2013.


  • Collaborate with Academic Affairs, Enrollment Services, and Student Affairs in providing programs and services that raise awareness and create support for international student success at UWRF.
  • Manage comprehensive pre-arrival and orientation program for new international students (degree-seeking, exchange, and ELT; undergraduate and graduate) in partnership with the Orientation and Transition Programs Coordinator in NSFP.
  • Serve as an ARO and DSO for the institution, with the ability to interpret, explain, and provide expert advice regarding US immigration laws and regulations to students, scholars, and other campus community members.
  • Responsible for staying up-to-date on VISA requirements and SEVIS administration and maintaining accurate student and institutional records.
  • Advise international students on issues related to maintenance of status, SEVIS reporting requirements, extension of stay, change of non-immigrant status, travel abroad and re-entry, program transfers, and applying for immigration benefits (such as CPT, OPT, and off-campus work authorization).
  • Process I-20’s and DS-2019s for undergraduate/ graduate students, dependents, and scholars.
  • Recruit, select, train, and supervise ISS student employees and volunteers.
  • Responsible for the creation and maintenance of all print and electronic communications for International Student Services, includes developing and maintaining ISS web content, brochures, handbooks, newsletters and forms.
  • Responsible for the assessment of ISS programs, services, and initiatives; as well as international student needs and satisfaction levels.
  • Responsible for the development and administration of the Host Family Program, including recruitment, placement, and family communications.
  • Serve as the staff advisor for the International Student Association, responsible for coordination of programs and events, including the International Bazaar.
  • Serve on committees, representing Enrollment and Student Success and/or International Student Services.                                            

Qualifications (Required):

  • Master’s Degree is Student Development, Higher Education, or related field.
  • 2 years of experience advising international students and scholars.
  • Working knowledge and experience with F-1 and J-1 regulations, including SEVIS database functions.
  • U.S. Citizen/Permanent Resident. (Required by the Department of Homeland Security and Department of State.)
  • Demonstrated awareness of and sensitivity to diverse student populations and ability to contribute to the University’s commitment to enhancing student awareness and appreciation of diverse ethnic and cultural heritages.
Knowledge, Skills and Abilities (Preferred):
  • Experience in program development and implementation, especially for international students.
  • Strong oral and written communication skills with cross-cultural sensitivity.
  • Ability to work collaboratively with faculty, staff, and students.
  • Strong organizational, administrative, and management skills.
  • Ethical decision-maker, with the ability to interpret policy guidelines and federal regulations.

To Apply:
Electronic submission of application materials is required. Only those applications submitted through the application website will receive consideration for the position. Submit the following materials through the UWRF on line recruitment website:

  1. Resume (or curriculum vitae).
  2. Letter of interest specifying qualifications and experience.
  3. Diversity statement: the university strives to create an environment of mutual respect, professional behavior, academic freedom, and an appreciation of individual’s differences and rich cultural diversity. Please provide a brief statement discussing your experience in working with students from diverse backgrounds.  
  4. Names, addresses and telephone numbers of at least three references that can specifically comment upon your experience and professional preparation. (Reference checks will only be completed for candidates who are finalists for the position.)

Deadline to Apply:
Review of applications will begin on May 13, 2013.  For full consideration, please submit all materials by this date.

The names of all nominees and applicants who have not requested confidentiality in writing, and identities of all finalists must be released upon request.  A criminal background check will be completed on final candidates.

Inquiries should be addressed to:
Thomas Pedersen
Search and Screen Committee Chair
Assistant Director – Office of Student Rights and Responsibilities

The University is committed to creating an educational community which enhances student awareness and appreciation of diverse ethnicities and cultures and which actively supports tolerance, civility and respect for the rights and sensibilities of each person without regard to economic status, ethnic background, political views, sexual orientation, or other personal characteristics or beliefs. Awareness of and sensitivity to diverse ethnic and cultural heritages are especially sought in applicants.

UW - River Falls is an equal opportunity, affirmative action employer subject to all state and federal regulations pertaining to nondiscrimination based upon sex, sexual orientation, race, color, national origin, religion, disability, marital status, age, arrest and/or conviction record, veteran status, and membership in the national guard, state defense force, or any other reserve component of the military forces of the United States or the State of Wisconsin. All persons, especially women, persons of color, and people with disabilities are encouraged to apply. Employment is subject to federal laws that require verification of your identity and legal right to work in the United States as required by the Immigration Reform and Control Act.

For a copy of UW-River Falls campus safety information see or call University Police at (715) 425-3133 for a paper copy. This material includes crime statistics (Annual Security Report) and information on crime prevention, sexual assault and drug/alcohol issues.