UNIVERSITY OF WISCONSIN River Falls

Unsupported Apple Product Support

Support for University Managed Apple Computers

Apple ceases to support older versions of Apple software and hardware five years after it was last sold.  This means they no longer issue updates, including security updates, or sell parts for them.  Also, most third party software vendors will not support their applications running on obsolete equipment or operating systems.  Technology Services will also not support obsolete or vintage Apple hardware.

What does this mean for me?

The lack of updates can leave the computer vulnerable to attacks and intrusions, putting the computer, the user, and the entire University at risk. For this reason, obsolete Apple software or hardware will not be supported without an exemption from the Division of Technology Services.  Any computer found running obsolete or vintage Apple software without an exemption will be blocked from the network.

What can I do?

You have three options regarding the out of support equipment – upgrade the software to a supported range, replace the hardware with supported gear, or receive an exemption from Technology Services.  Please email dots@uwrf.edumail or call 715-425-3687 with any questions or to request assistance in determining the best option to meet your needs.  Technology Services staff would be happy to assist in looking for alternative software or hardware solutions that will work with a supported operating system to ensure that the chosen solution can be adequately supported by Technology Services staff.

 

  • Upgrade the operating system - This is the simplest way to keep an existing computer or device in use if it meets the hardware requirements of a newer operating system. 
  • Upgrade to a new computer - This option is the best overall, resulting in an operating system that will be supported for years to come and new hardware that can be upgraded to future software as it is released. This option would require the department to purchase a new computer at the department's expense if this is a special use computer.  More information on what must be purchased via Department funds and what can be purchased with Computer Rotation funds can be found here. There may also be limiting factors due to the hardware that needs to connect to the computer.
  • Receive an exemption from Technology Services - If the computer must be kept in service due to attached equipment or software it is running, an exemption can be requested and other compensating controls can be put in place to reduce the overall risk.  To request an exemption please submit the completed exemption formdocument to Technology Services - 131 Davee Library - Apple Exemption.

Contact Us
Division of Technology Services
dots@uwrf.edu
715-425-3687
160 Davee Library

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