UWRF has signed service agreements with two local professional printer businesses. The companies are LaserSharp, Inc. of Hastings, MN and Smith Microtechnology out of St. Paul, MN. The service agreements we have selected allow departments to choose their level of service based on their needs.
Submit a Help Request for all printer issues. DoTS will do the initial warranty research, provide basic problem diagnosis and resolve basic repair requests. If contracted vendor service is required and the printer is under warranty, we will contact Smith Microtechnology to arrange the repair. All costs for repairs of this type should be covered by the warranty (parts and labor). If the printer’s warranty is expired and DoTS is unable to repair the printer, DoTS will contact LaserSharp, Inc. on your behalf to arrange repair.
LaserSharp offers two service packages; Total Laser Care (TLC) and Time and Materials (T&M).
Many campus laser printers can be covered under the LaserSharp TLC service program. Under this program, only LaserSharp remanufactured cartridges are purchased and used in the printer. If a printer is enrolled in this program, LaserSharp will perform any needed repairs without charge to the customer. See the table at the end of this page for TLC toner cartridge cost. LaserSharp guarantees remanufactured toner cartridges for a minimum of one year. LaserSharp brand cartridges are guaranteed for three years.
If the customer chooses not to participate in the TLC program, the other out-of-warranty service option is Time and Materials. For this option, the customer can purchase laser cartridges from any vendor, including HP brand cartridges, other brand re-manufactured cartridges or cartridges from LaserSharp. LaserSharp guarantees remanufactured toner cartridges for a minimum of one year. LaserSharp brand cartridges are guaranteed for three years.
If a printer is enrolled in this program, all materials and labor will be paid for by the customer out of a departmental budget. Contact the Purchasing department for the cost of LaserSharp remanufactured cartridges under the T&M program as well as for labor rates (on-site or off-site).
In the color laser printers, at least one printer cartridge must be from LaserSharp to qualify for the warranty program. To order toner, call LaserSharp at 800-832-0965. See the purchasing web site to view the LaserSharp printer service contract.