Antivirus FAQ
What should I do if I have a computer virus?

If you have a computer virus on your computer, power the machine off and contact DoTS  immediately.

How can I tell if McAfee Antivirus is running?

To check that McAfee VirusScan is on, find this icon in the task bar near the clock: McAfee Virusscan Shield tray icon   You may need to click an area near the clock if some of your icons are hidden. If the icon has a red slash through it, McAfee Antivirus is not protecting your computer. Right-click the VirusScan icon and select, Enable On-Access Scan.

Is my antivirus software up to date?

All campus Windows users should be using McAfee VirusScan to protect their computers from computer viruses. If you don't have this software, please contact DoTS and request that it be installed.

DoTS uses a product named ePolicy Orchestrator to manage McAfee VirusScan on campus. You will not need to monitor how current your antivirus software is or how it is configured. We are doing this centrally for all campus Windows computers.

How can I scan specific files?

When configured correctly, McAfee VirusScan checks files that you copy or open automatically as you use your computer. It is not normally necessary to scan files as it is done automatically. But it is wise to scan files you are unsure about as an extra precaution now and then. If you are uncertain of the source of file, or the file is suspicious, you may want to scan for additional security. This type of on-demand scan is easily accomplished with McAfee VirusScan.

To scan specific files or folders, first open Windows Explorer (press the Windows key and E at the same time). Find the file or folder you wish to scan and right-click it (with your right mouse button). Choose Scan for threats... from the pop-up menu. When the VirusScan window comes up, click Scan now. VirusScan will report whether any computer viruses are present.

What should I do about virus warnings that come in my e-mail?

If you receive a virus warning in your e-mail box, simply delete it; if you are concerned, please forward the e-mail to DoTS@uwrf.edumail .Most often these e-mails are fraudulent and meant to trick the user into providing personal information. DoTS virus protection does not e-mail the user, instead if you have a virus, you will receive a pop-up notification from McAfee.

Is there more I can do to protect myself from computer viruses?

If you are suspicious and don't need the file, just delete it. If you think you may need to open a file and are unsure whether it is safe, scan it first. Trust your instincts! It's not worth risking your computer data and productivity for a few moments of entertainment.

How can I protect my home computer?

If you are a student, faculty, or staff at UW-River Falls, our current license with McAfee allows you to use their antivirus software on your home computer as well. The software is copyrighted and must be used only by UW-River Falls students, faculty, and staff. If you are on campus or have a reasonably high-speed Internet connection, you can download the software here. If you are unable to download the software from home, i.e. no high speed connection, please visit our Hagestad Hall location for help facilitating the request. You must bring a current UWRF ID.

I have another question. Can you help?

If you would like assistance with any of this, please contact us.