UNIVERSITY OF WISCONSIN River Falls
Sometimes a formal process should be used for an effort to resolve a concern that involves a medical, physical, sensory, or brain related issue. Examples of such a concern are:
The student is encouraged to activate and follow through with the Concern Report Process in a timely way. This can prevent an appearance that the student was willing to accept or tolerate the unwanted concern. It can also prevent the passage of time from making it increasingly difficult for other people to effectively understand certain aspects of the concern. The overall process is intended to promote a timely and agreeable outcome through increasing levels of attention to the concern. Three types of outcomes are possible:
People who represent UWRF should always give timely consideration to the potential the student might not have equal access and opportunity, and the possibility some type of accommodation could be arranged to resolve it.
During each each part of the process, the student should be sufficiently available to discuss the concern with the people who are attempting to resolve it. At any time the student may also contact the federal Office of Civil Rights.
The student should explain the concern and what the student wants to the person that works for UWRF that seems most connected to the concern. If such an action doesn't lead to a satisfactory outcome the student should quickly proceed to Part Two.
The student should fill out a Concern Report Form and make a photocopy of it. Then the student should determine if the office or department that seems most connected to the concern has its own "internal" process for resolving a concern. (This could be a generic process designed to serve any type of concern, vs a process that's specifically intended to address a concern that involves a health, physical, sensory, or brain related issue). If there is an internal process the student should quickly start it by submitting a copy of the Concern Report Form to the office or department. If the internal process doesn't create an agreeable outcome, or it seems to be going too slowly, or there is no internal process, the student should quickly proceed to Part Three.
The student should write an updated summary about any important new details that haven't been explained on the initial Concern Report Form and make a photocopy of it. Then the student should submit a copy of the updated summary and copy of the initial Concern Report Form. For a concern that's mostly related to the Ability Services office it should be submitted to the the Associate Vice Chancellor of Student Affairs, Mr. Gregg Heinselman. For an issue that's about something else it should be submitted to Mark Johnson at Ability Services. They will then initiate a final review of the concern. During the process they may incorporate or appoint other appropriate people to support this part of the process. Whatever decision results from Part 3 of the process should be considered the university’s firm decision about the concern that's been reviewed.