UNIVERSITY OF WISCONSIN River Falls

Concern Report Process

Introduction to the Concern Report Process:

Sometimes a formal process should be used for an effort to resolve a concern that involves a medical, physical, sensory, or brain related issue. Examples of such a concern are:

  • The student is unsatisfied with an accommodation;
  • The student does not agree with a decision that's been made in relation to the issue and wants to appeal the decision;
  • The student feels there is discrimination and wants to file a grievance.

The student is encouraged to activate and follow through with the Concern Report Process in a timely way. This can prevent an appearance that the student was willing to accept or tolerate the unwanted concern. It can also prevent the passage of time from making it increasingly difficult for other people to effectively understand various aspects of the concern. The overall process is intended to promote a timely and agreeable outcome through increasing levels of authoritative attention to the concern. Three types of outcomes are possible:

  • An outcome that's agreeable to the student, as arranged by the UWRF person who seems closest to the center of the concern;
  • An outcome that's agreeable to the student, as arranged by the UWRF office or department that seems closest to the center of the concern;
  • The university’s firm decision on the matter, as facilitated by the Associate Vice Chancellor of Student Affairs.

During each part of the process, people who represent UWRF should quickly give consideration to the possibility the student doesn't have equal access and opportunity, and the possibility that a new or different kind of accommodation should be arranged. 

During each each part of the process, the student should be sufficiently available to discuss the concern with people who are attempting to resolve it. At any time the student may also notify the federal Office of Civil Rights about the concern.

How to Perform The Process:

Part 1: Expressing a Concern.

The student should explain the concern to the person that works for UWRF who seems closest to the center of the concern,  and explain what the student wants. If that action doesn't lead to a satisfactory outcome the student should quickly proceed to Part Two.

Part 2: Making a Report.

The student should fill out a Concern Report Form and make a photocopy of it. Then the student should determine if the office or department that seems closest to the center of the concern has its own "internal" process for resolving a concern. (This could be a generic process designed to serve any type of concern, vs one that's intended specifically for addressing a concern that involves a health, physical, sensory, or brain related issue). If the office or department does have an internal process the student should submit a copy of the Concern Report Form there to start the internal process. If the internal process doesn't create an agreeable outcome, or the internal process seems to be going too slowly, or there is no internal process, the student should quickly proceed to Part Three.

Part 3: Making an Appeal

The student should make another copy of the Concern Report Form and write a summary about any important new details that aren't explained on the Concern Report Form. The student should then submit both of those things to the Associate Vice Chancellor of Student Affairs, Mr. Gregg Heinselman, room 170 in the University Center. Upon receiving those things Mr. Heinselman will initiate a final review of the concern. He has the options of incorporating or appointing other appropriate people to fulfill this part of the process. Whatever decision results from this third part of the process should be considered the university’s firm decision on the matter.

Contact Us

Ability Services
ability.services@uwrf.edu
Phone: 715-425-0740
Fax: 715-425-0742
M-F, 8 a.m.-4:30 p.m.
129 Hagestad Hall